IVR Chatbot Developer
IVR Chatbot Developer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: IVR Chatbot Developer
Duration: 12 Months
Location: Newark NJ (Hybrid)
Job Description:
Required Years of Experience: At least 6 years of relevant experience
In this cutting-edge role the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently beyond simple menu selections).
Key skills/experiences include: Self-Service API Conversational Bot
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS Email Chat Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Thorough understanding of Genesys Framework Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound Outbound Multi-channel Desktop Integration Recording Reporting etc.)
Their team is looking for someone with hands-on experience with Architect Flows (knows different types of Architects flows and knows how to use those types). If you find a Developer whos strong in Architect flows please submit them
Experience with Genesys APIs - what can or cannot be done everything that comes with architect flows
No specific language doesnt need those with workforce management expertise.
specific to IVR on Genesys platform.
Work setup is hybrid in Newark NJ.
Employment Type
Full-time
