Analyst 2, Compliance
Analyst 2, Compliance
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client a world-leading Pharmaceutical Company in Summit NJ is currently looking for an Complaint Analyst to join their expanding team.
Job Title: Complaints Analyst / Pharma Consumer Products
Duration: 6 months contract extendable up to 24 months
Location: Summit NJ
Note:
The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.
You may participate in the company group medical insurance plan
Job Description:
Key Responsibilities
Conduct initial assessment and identification of complaints in alignment with the product quality complaint program. This may include but is not limited to review of complaints to verify customer verbatim lot number subject coding and trend analysis.
Analyze complaint data for timely processing and investigation of complaints related to product quality issues.
Review and process updated information for complaint change logs from the call center and medical safety to assess impact on triage and investigation process.
Collaborate with cross-functional teams such as Global Consumer Care Medical Safety Internal affiliates and External site representatives to address and resolve complaints efficiently.
Monitor complaint records in the complaint management system to ensure standard process is being followed and complaints are closed as required.
Prepare reports as requested in support of internal and external audits as needed.
Compiles product and lot-specific complaint trending data and complaint closure metrics as requested.
Assist with global and regional projects within the department communicate effectively with all levels of management.
Assist with/participate in various projects and activities related to Complaint Vigilance process and system implementations and improvements. Support identification of continuous improvement activities.
As necessary this position will support the Analyst functions in other Geographical regions for Consumer products.
Detail-oriented with the ability to document and track corrective actions and complaint investigations
Proficiency in the use of computer systems and applications such as Microsoft Office Suite
Language Requirement: Local and English (effectively writing & speaking)
Desired Qualifications
Strong analytical skills with the ability to interpret complex data effectively
Experience with data analysis and reporting tools with a focus on identifying trends and insights
Excellent communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Demonstrated ability to work as part of a team to achieve organizational goals
Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
Employment Type
Full-time
