Technical Account Engineer
Technical Account Engineer
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1 Vacancy
Job Description
About Us
A Software-Driven Revolution in AI Networking
Clockwork Systems was founded by Stanford researchers and veteran systems engineers who share a vision for redefining the foundations of distributed computing. As AI workloads grow increasingly complex traditional infrastructure struggles to meet the demands of performance reliability and precise coordination. Clockwork is pioneering a software-driven approach to AI networking delivering deterministic time ultra-low latency and seamless scalability for modern distributed systems.
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About the Role
Clockwork is seeking a skilled client-facing problem solver to fill our Technical Account Engineer position. Do you thrive in a fast-paced dynamic environment Utilize your networking expertise systems engineering background and consultative skills to serve as a trusted post-sales technical advisor guiding customers in deploying and maximizing the value of Clockworks networking software.
What you will do
- Serve as the primary technical point-of-contact for customers and lead the deployment and integration of Clockwork software into customer environments ensuring a seamless onboarding experience.
- Continue to maintain strong relationships with customers understanding their evolving requirements and challenges and acting as their advocate at Clockwork.
- Relay customer feedback and work closely with Clockworks product and engineering teams to contribute to product improvements.
- Develop and maintain documentation tutorials and other resources to enhance the customer experience.
- Participate in on-call rotations.
- Represent Clockwork at conferences and industry events with occasional travel as required.
Experience/skills you bring to the position
- 5 years in a customer success solutions engineering or technical account management role preferably within cloud or AI infrastructure domains.
- Previous pre-sales experience including POCs with client stakeholders such as senior technical staff and management.
- Hands-on experience with cloud platforms (AWS GCP Azure OCI).
- Strong understanding of Kubernetes and container orchestration.
- Familiarity with GPU infrastructure and related technologies.
- Extensive knowledge of networking protocols.
- Excellent communication and relationship-building abilities with a customer-centric mindset.
- Demonstrated ability to troubleshoot complex technical issues and provide effective solutions.
- A degree in computer science electrical engineering or related field.
- Proficiency with Python SQL and Linux (Golang C C and Java are a plus).
Enjoy
- Challenging projects.
- A friendly and inclusive workplace culture.
- Competitive compensation.
- A great benefits package.
- Catered lunch.
Clockwork Systems is an equal opportunity employer. We are committed to building world-class teams by welcoming bright passionate individuals from all backgrounds. All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender identity or expression national origin disability or protected veteran status. We believe diversity drives innovation and we grow stronger together.
Employment Type
Full Time
