Patient Support Program Operations Supervisor (HUB Services/Patient Access)

Career Category

Job Description

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Support Program Operations Supervisor (HUB Services/Patient Access)

What you will do

Lets do this. Lets change the this vital role you will join an incredible team thats redefining Amgens patient support this vital role you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access we will provide you the capabilities resources and rewards of a enterprise entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments career development and opportunities!

Under the general direction of Operational Program Leadership the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate coach and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.

• Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures
• Conduct routine performance reviews and provide feedback to direct reports
• Actively coach staff
• Assist with the hiring and termination process
• Provide day-to-day updates to team members on job responsibilities
• Help associates resolve work-related issues
• Assist with the development of program training documents
• Ensure open communication with the staff
• Proactively identify program issues and propose solutions
• Maintain positive rapport with internal and external customers to identify areas for continuous program improvement
• Understand contract obligations
• Assist in the development of project task plan and standard operating procedures
• Analyze reports for trends and give recommendations
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
• Perform related duties as assigned

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Masters degree and 3 years of customer service and/or leadership experience

OR

Bachelors degree and 5 years of customer service and/or leadership experience

OR

Associates degree and 10 years of customer service and/or leadership experience

OR

High school diploma / GED and 12 years of customer service and/or leadership experience

In addition to meeting at least one of the above requirements you must have experience directly managing people and/or leadership experience leading teams projects programs or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above

Preferred Qualifications:

• 3 years of proven experience in a reimbursement HUB medial insurance physicians office or healthcare setting
• Bachelors degree preferred
• Previous supervisory or leadership experience preferred
• In depth knowledge of reimbursement patient assistance programs database elements and functionality; operational policies and processes
• Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs

What you can expect from us

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models including remote and hybrid work arrangements where possible

Apply now and make a lasting impact with the Amgen team.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

Salary Range