Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about the automotive industry and ready for your next career challenge RAC Auto Services is currently seeking a dedicated and customer-focused Service Advisor to join our dynamic team at our Rockingham Service Centre.
About RAC
RAC is a purpose-led member organisation. Established in 1905 RAC has evolved into one of the most trusted organisations in the state with more than 1.3 million members. At RAC we dont have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences whilst inspiring positive community change that makes life better in WA.
RAC Auto Services will keep your car running smoothly. Our mechanics pride themselves on delivering high quality car servicing and repairs.
Why Join Us
Monday Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
9-day Fortnight discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
Annual salary Superannuation Bonus Incentive Scheme Employee Benefits Uniform
Generous discounts on home contents and car insurance as well as member benefits and FREE roadside assistance
Career development and learning opportunities
An active social club plus hundreds of members only discounts
About the Role
The successful candidate will be responsible for managing the member experience during the vehicle service process including coordinating with technicians and communicating with customers
Greeting members and confirming vehicle information including make model and type of service or repair issue
Providing estimates for repair and maintenance services explaining the work to be performed offering appropriate recommendations for additional works.
Coordinating with technicians to ensure timely completion of repairs and maintenance
Providing regular updates to members on the status of their vehicle
Handling member concerns and complaints in a professional and timely manner
Preparing and completing repair orders.
Supporting the collaboration and achievement of team sales targets and conversion rates.
Understanding revenue and profit targets.
Providing site and mobile service administrative support including:
data entry and maintaining records
invoicing and receipting payments
part returns and correct allocation of part numbers on repair orders
What are we looking for
This role suits motivated customer service solution focussed individual including:
Outstanding professional customer relationship management including problem solving and conflict resolution skills
Technical knowledge of automotive repairs and servicing (desirable)
Sound administrative skills
High level verbal and written communication skills
Effective teamwork skills and ability to develop positive workplace relationships
Flexibility to travel and work between centres
How to Apply
If this role sounds like you please click on theAPPLYbutton and follow the prompts.
We will get in touch if you are shortlisted for this opportunity.
Successful candidates will undergo a full medical including a drug and alcohol test and a police check including traffic infringements.
For more information contactLaura AlcarriaTalent Acquisition Partner Motoring & Home Services on(08)or
Supporting Diversity & Inclusion
RAC is an equal opportunity to build an inclusive workplace where we respect and celebratedifferences. We encourage applications from diverse groupsincludingIndigenousand Torres Strait Islander people physical abilityallagesLGBTQIidentities all languagesanddiverse cultures andbackgrounds.
#LI-LA1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
