Client Relationship Associate

Please note this position is based in London and this will be the contractual location of the successful candidate other locations cannot be considered.

Client Relationship Associate

This is a great job for someone who has experience of supporting Client Relationship Directors and Managers in delivering a high-quality service to institutional clients across multiple asset classes by managing client queries coordinating onboarding and mandate changes maintaining accurate records in Salesforce and contributing to internal projects product knowledge and operational excellence.

A bit about the job:

We are seeking a proactive and detail-oriented individual to support the delivery of first-class relationship management and client servicing at Aviva Investors. This role plays a key part in enhancing our reputation and promoting a culture of client service excellence across the organisation. You will assist Client Relationship Directors and Managers in the day-to-day servicing of EMEA institutional clients across a variety of asset classes ensuring timely resolution of queries and maintaining key management information. Responsibilities include managing the team inbox supporting client and consultant issue resolution and contributing to internal projects and administrative tasks. Youll also help with client onboarding for both pooled and segregated mandates including coordination of legal agreements and support changes to existing mandate agreements. Strong collaboration with internal teams and a growing knowledge of designated products will be essential as will accurate record-keeping in Salesforce and the upkeep of internal procedures and audit documentation.

Skills and experience were looking for:

• Relevant degree or equivalent experience.

• Holds or working towards IMC or equivalent

• Ability to work effectively within a team environment and demonstrate good collaboration skills in order to build effective relationships with different business areas across Aviva Investors.

• An understanding of the Asset Management Industry and EMEA institutional market segments (eg UK DB LGPS DC).

• Good communication skills and ability listen to clients understand their issues

What youll get for this role:

• Generous pension scheme - Aviva will contribute up to 14% depending on what you put in

• Eligibility for annual performance bonus

• Family friendly parental and carers leave

• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Aviva-funded Private Medical Benefitto help you get expert support when you need it

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year

Aviva is for everyone:

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.

Wed love it if you could submit your application online. If you require an alternative method of applying send an email to

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