Revenue Collector
Revenue Collector
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$ 86034 - 116122
1 Vacancy
Job Description
Job Details
Job Posting Date(s)
Description
GENERAL DESCRIPTION:
Under broad direction of the Director of Finance and Administrative Services and in accordance with Connecticut General Statutes and Town ordinances incumbent is responsible for the collection of revenues. Supervises staff engaged in collection of real property and motor vehicle taxes sewer use charges and other miscellaneous revenue.
ESSENTIAL DUTIES:
- Administers and evaluates collection activities for real estate personal property and motor vehicle taxes and sewer bill preparation distribution and receipt and coordinates resolution of delinquent accounts.
- Implements data processing methods for tax and sewer collection administration including coordination of data processing function with the Information Technology Department software vendor online payment vendor and lockbox operations with the Towns financial institution; recommends improvements to system as needed.
- Supervises the daily activities of Revenue Collection staff; provides performance feedback both formally and informally. Ensures training on and enforces compliance with best practices for safe work practices with attention to risk management and loss control. Administers policies and procedures.
- Reconciles rates for bill preparation balances deposits with revenues and prepares related reports. Prepares and files reports required by state and federal regulation.
- Responsible for delinquency duties including: demand payments issuance of tax warrants filing liens referring accounts to Collection Agency and Town Attorney for foreclosures sign affidavits of debt and appear in small claims court on behalf of the Town and prepare suspense list for the Board of Finance.
- Ensures a respectful and safe work environment for all by fostering a culture of mutual respect accountability for ethical behavior and positive leadership aligning policies procedures and training with such values. Sets high professional and customer service standards for staff and ensures accountability with those standards.
- Determines work procedures prepares work schedules and expedites workflow evaluating and standardizing procedures to improve efficiency and effectiveness of operations. Maintains records of department activity and completes related reports.
- Supervises town-wide revenue collection for all departments and maintains the process of balancing of all cash receipts.
- Responsible for the preparation and monitoring of the department budget reconciling Rate Books for annual audit provides analysis of collection rates and trends to Town Manger and Finance Director.
OTHER DUTIES:
- Participates in employee selection activities.
- Participates in vendor selection activities.
- Performs work of a lower classification as needed.
- Performs other related duties.
CONFIDENTIALITY:
- Maintains confidentiality of records and information as appropriate
CONDUCT:
- Observes safe work practices
- Represents the Town in a professional and courteous manner; observes and respects the dignity of all persons
DEPENDABILITY:
- Regularly attends and is punctual for work
NOTE: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task and responsibility. Incumbent must be able to perform essential duties with or without reasonable accommodation.
Qualifications
QUALIFICATIONS PROFILE:
- Knowledge of
- Tax collection and related laws regulations and ordinances
- Management principles involved in strategic planning resource allocation leadership and coordination of people
- Administrative and office procedures and systems such as word processing managing files and records
- Arithmetic applications
- Laws court procedures precedents and government regulations
- Principles and processes for providing customer service including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction
- Skilled in
- Cash management
- Providing a high level of customer service
- conflict resolution
- The use of revenue collection software preferably Quality Data Systems including Excel
- Verbal and written communication including enforcement of regulations with firmness and tact
- Assessing performance to make improvements or take corrective action
- Ability to
- Manage confidential information
- Organize and prioritize work in order to meet deadlines
- Establish and maintain effective working relationships
PHYSICAL/MENTAL REQUIREMENTS:
- Ability to
- Sit stand walk and stoop and carry objects of up to 20 pounds
- Perform manipulative skills which require hand-eye coordination such as keyboarding
- See objects closely as in reading a report and monitoring video display screens
- Hear normal sounds with background noise; distinguish voice patterns and communicate with speech as in using a telephone
- Concentrate on fine detail with frequent interruption attend to task/function for more than 60 minutes remember multiple tasks given to self and others over long periods and understand the theories behind several related concepts
MINIMUM TRAINING AND EXPERIENCE:
- Bachelors degree from an accredited college or university with a degree in Business Finance Accounting or related field preferred
- Seven (7) years of progressively responsible experience in the field of municipal collections
- Two (2) years of supervisory experience
- An equivalent combination of education and qualifying experience may substitute on a year-for-year basis
LICENSE OR CERTIFICATION:
- Certified Connecticut Municipal Collector (CCMC)
- Ability to be bonded
Employment Type
Full-Time
