Field Support Engineer (On Site)
Field Support Engineer (On Site)
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Salary Not Disclosed
1 Vacancy
Job Description
The Field Support Engineer at McLane Intelligent Solutions will look after the service and maintenance needs of our customers. A Field Support Engineer should possess excellent technical skills be a good communicator and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems improve efficiency mitigate risk provide technical assistance and enhance and sustain relations with clients.
Responsibilities:
- Support resolution of issues escalated from Tier 1 support staff working directly with users on timely resolution of issues
- Support and document the initiation execution and closing activities for a program/project
- Ensure performance metrics are met or exceeded
- Develop and maintain program support artifacts throughout the lifecycle of the initiative
- Ensure constant and proactive communication with customers team members and subcontractors to actively mitigate any issues or concerns
- Simulates and recreates user issues to resolve operational difficulties
- Recommends system modifications if required to reduce user problems
- Promote and encourage a one-team attitude at all levels internally and externally
- Configure and install various network devices and services (e.g. routers switches firewalls load balancers VPN QoS)
- Provide Level-2/3 support and troubleshooting to resolve issues
- Perform network maintenance and system upgrades including service packs patches hot fixes and security configurations
- Prepare schedule coordinate and complete project assignments
Requirements
- Experience with Microsoft Products including Windows Desktop Server and Microsoft 365
- Experience with Active Directory
- Experience with virtualization platforms including VMware Hyper V Citrix RDS
- Experience with network troubleshooting/configuration including advanced skill in configuration of managed switches and firewalls
- Excellent time management skills.
- Ability to problem-solve.
- Excellent verbal and written communication skills
- Strong multitasking abilities
- Analytical and critical thinking skills
- Ability to work under pressure and complete tasks in a timely manner
- Requires self-direction tact diplomacy and a clear courteous and professional manner when dealing with clients.
- Availability for occasional travel to client sites including overnight stays.
Qualifications:
- Associate or bachelors degree in IT computer science or a related field is preferred
- Minimum 3-year hands on experience in a technical role or related working technical experience
- Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls switches servers wireless desktops laptops email technologies mobile devices.
- Network Security CCNA MCP MCSAAzure Microsoft 365 and Dynamics 365 preferred.
- Experience with MAC iOS a plus
Benefits
- Health Dental Vision and Prescription insurance
- Short-term and long-term disability benefits
- 401K
- Flexible Spending Accounts
- Company provided Life Insurance
- Paid Vacation Sick Leave and Holidays
Employment Type
Full-Time
