I.T. Help Desk Technician
I.T. Help Desk Technician
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Job Description
I.T. Help Desk Technician
Work type: On Campus
Location: Normal Illinois
Title: I.T. Help Desk Technician
Employee Classification: Student Help Regular
Division Name: Student Affairs
Department: Student Affairs Information Technology
Job Summary
The purpose of this role is to provide first-level technical support for all computing and technology needs within the Division of Student Affairs. Support includes handling phone calls emails and face-to-face conversations with our customers as they require assistance with their technology needs.
Duties will include handling calls and emails from the customer and reviewing any issues or concerns documenting those issues or concerns and facilitating the resolution or escalation of those concerns using Student Affairs IT (SAIT) approved processes and procedures.
Additional Information
Student employees are eligible to participate in the Universitys 403(b) Plan. More information can be foundhere.
Pay Rate
$16.00/hour
Required Qualifications
The ability to work in a fast pace team environment with quickly changing priorities is a must. The role requires exceptional customer service and communication skills and a pronounced level of IT aptitude and troubleshooting skills.
Preferred Qualifications
Desired skills include the ability to work hands on either in person or over the phone with division customers ensuring they have the equipment and software needed to perform their daily tasks and that it is functioning correctly.
It is expected that the candidate will have exceptional written and verbal communication skills have a neat and professional appearance during their scheduled shifts and have a defined sense of empathy and a genuine customer-focused approach to be of service for our customers with their technology needs.
Varied technical background preferred but a strong technical aptitude and ability to learn quickly can take the place of hands on experience.
Work Hours
This is an on-campus position and does require in person workdays. Hours vary based on class schedules. The Help Desk is operational - 7:00 am to 6:00 pm - Monday through Friday only
Functional Expectations
Must be able to complete the following with or without reasonable accommodations:
-Effectively communicate on a daily basis.
Proposed Starting Date
Fall 2025
Required Applicant Documents
Resume Work Availability & Other (Class Schedule)
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply
Special Instructions for Applicants
Please attach a CALENDAR VIEW of your class schedule
Contact Information for Applicants
Suni Brown
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
In addition all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986 Public Law 99-603 requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at Failure to comply with this law will result in cancellation of your appointment.
Illinois State University as your employer is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages withholding and employment taxes is accurate. For this reason every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.
Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system please call Human Resources at .
Department
Student Affairs Information TechnologyThe purpose of this role is to provide first-level technical support for all computing and technology needs within the Division of Student Affairs in a centralized Help Desk support model.
Current Opportunities
Department
Student Affairs Information TechnologyThe purpose of this role is to provide first-level technical support for all computing and technology needs within the Division of Student Affairs in a centralized Help Desk support model.
Required Experience:
IC
Employment Type
Hourly
