Store Floor Lead (Sur La Table)
Store Floor Lead (Sur La Table)
Posted on :
13-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
With over 50 stores and the largest avocational cooking program in the US Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and tableand the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers driving digital growth or providing vital behind-the-scenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview
As a Store Floor Lead at Sur La Table you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary this leadership role the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance Store Floor Lead serves as the Manager on Duty (MOD) ensuring smooth daily operations and always delivering a #bestincenter customer experience a company-wide standard for excellence in service.
Key Responsibilities
Leadership & Team Development
Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
Support onboarding training and development of new associates.
Customer Experience & Brand Representation
Represent Sur La Tables brand and culture by creating memorable educational experiences that inspire repeat visits and customer loyalty.
Maintains expertise by staying current on products actively engaging in available training and independently seeking out additional resources.
Ensure exceptional customer experience by leading a customer-focused Guest Obsessed culture.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
Support the achievement of store sales goals through effective customer engagement and team motivation.
Maximize selling opportunities by identifying customer needs and offering relevant solutions.
Consistently meet or exceed monthly sales goals contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume average transaction value and customer conversion rates.
Operations & Compliance
Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
Complete inventory transactions including but not limited to receiving MOS (Mark Out of Stock) and RARs (Return Authorization Requests).
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates maintained and consistently followed.
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 4 hours at a time.
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
Ability to grab reach push pull bend stoop kneel and crouch to retrieve and replenish merchandise from stockroom or sales floor.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise.
Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work.
Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule including nights weekends and holidays.
Regular and predictable attendance.
Qualifications & Experience
Must be 21 years of age or older at the time of employment.
1 year of retail management experience preferably in a specialty or culinary retail environment.
Strong leadership skills with the ability to inspire develop and retain a high performing team.
Excellent communication problem-solving and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability please contact.
Employment Type
Part-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
