Onsite Receptionist/Scheduler
Onsite Receptionist/Scheduler
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job description
Work Location: Santa Clara California
Work Schedule: Monday Friday; 8:30 AM 5:30 PM
Engagement Model: Temporary employment; Full-time (40 hours/week)
Estimated Start Date: August 18 2025
Estimated Duration: 9 weeks
DataForce by TransPerfect is seeking a motivated Receptionist/Scheduler to join our team for a full-time temporary data collection project in the Bay area!
This is an exciting opportunity to be part of an innovative project to improve Artificial Intelligence and technology.
Role Summary
As a Scheduler you will be responsible for communicating with potential participants via phone or email and scheduling them based on availability. The Scheduler is the main face of our team to people participating in the study.
As a Receptionist you will welcome participants for the onsite data collection project including checking their IDs having them sign the NDA and providing instructions on expected participant behavior during the collection.
Role Responsibilities - Scheduler
Contacting participants via phone email and SMS (Scripts will be provided)
Manage and coordinate participant scheduling for study appointments according to project requirements
Screen participants for eligibility using the provided questions list
Schedule participant sessions using an online tool
Follow up with scheduled participants to confirm they will arrive for their appointment
Track the progress of the session and note the status as appropriate
Communicate with participants after the study as needed
Monitor Zendesk inbox responding to participant queries or escalating them to the correct person as needed
Handle phone calls emails and inquiries with professionalism
Perform general administrative duties including data entry filing and preparing materials
Liaise with onsite study staff to ensure smooth participant flow and efficient operations
Uphold confidentiality and ethical standards of the study
Role Requirements - Receptionist
Manage participant arrival and departure at the onsite location through scheduling software
Confirm participant identity
Guide each participant from project inception to completion while distilling the purpose of the study
Ensure accurate and up-to-date information through transparent and clear communications
Facilitate project changes for scheduling and resource planning
File data collection project documentation when appropriate
Provide ongoing support and information to participants
Treat participants with the utmost level of care and professionalism
Assist moderator with setup
Job requirements
Role Requirements
Able to work onsite in Santa Clara California
Experience in reception and or scheduling
Familiarity with Mac OS or Windows
Familiarity with Google sheets
Must possess outstanding customer service skills - excellent verbal and written English communication skills with phone and email
Strong customer service and prioritization skills
Self-motivated quick learner and organized
Ability to juggle multiple projects at once and effectively multitask
Possess a quality and detail-oriented mindset
Ability to work independently and meet deadlines
Resilient personality; ability to gather feedback and suggest changes to the current process
Ability to shift focuses quickly
Experience in on-site studies (desired)
Familiarity with Zendesk (desired)
DataForce by TransPerfect is part of the TransPerfect family of companies the worlds largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.
DataForce by TransPerfect offers high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering enriching and processing data for Machine Learning in different AI domains.
TransPerfect provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law.
All done!
Your application has been successfully submitted!
Employment Type
Temp
