Systems Help Desk Associate
Systems Help Desk Associate
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1 Vacancy
Job Description
WERE HIRING!
For 130 years Chicago Commons programs have empowered children families and seniors to live richer more fulfilling lives. To help lead this exciting new work we are looking for a System Help Desk Associate!
Position Summary
The Systems Helpdesk Associate is responsible for providing technical support and assistance via phone remote or in person to resolve computer problems software hardware and work alongside our current IT vendor for solutions across the agency.
Education & Certification Requirement
(To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
High school Diploma GED or equivalent
Prior Information technology or systems administration experience
Experience & Training Requirements
2-5 years relevant experience developing and managing complex databases and reporting systems preferably in a human service environment.
Technical Skills
While performing the duties of this job the employee must be able to read and write English proficiently (bilingual in Spanish preferred).
Ability to adapt to new platforms and complete requests.
Technical experience in office 365 power query automate and admin portal is advantageous.
Ability to analyze and manage workflow across systems.
Knowledge of business intelligence competencies is desirable.
Excellent verbal and written communication skills including developing and maintaining technical policy and procedure manuals.
Strong organizational and time management skills.
Ability to communicate complicated items to staff in a simple and clear way.
Network and device background is desirable.
Desired Outcomes
Effectively resolve IT requests within an hour.
High satisfactory rating in customer service.
Essential Job Requirements & Duties
(These include but are not limited to the following. The company reserves the right to add to delete change or modify the essential duties and responsibilities at any time.)
Develop and maintain systems that support the architecture application development and operations of Commons multiple mandated databases including but not limited to Financial Edge ServTraker COPA Power BI Salesforce Neon and Procare.
Develop design requirements and specifications for integration and modifications of all data systems.
Develop and oversee a process (or processes) for ensuring the security of all database environments and assist in disaster recovery if necessary.
Ensure that database systems support our compliance with all state and federal reporting guidelines.
Assist in managing vendor relationships in compliance with the software vendor maintenance contracts and lead the evaluation and implementation of new technologies as appropriate.
Collaborate with the IT manager and Vendor to assess staff training needs and provide appropriate training to end-users to ensure effectiveness and compliance especially with Microsoft Office 365 suite software.
Input and manage IT solutions such as Asset Panda and other IT tracking tools.
Maintain Chicago Commons Dashboard on Power BI.
Performs other duties as assigned.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform. While performing the duties of this job the employee is regularly required to speak and read English proficiently. The employee must regularly operate a word-processing system and therefore must be able to read produce and transmit data on such a system. The employee frequently is required to stand walk reach with hands and arms and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. The employee must be able to service all CCA locations.
Working Conditions:
(The unavoidable externally imposed conditions under which the work must be performed and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands environmental conditions demands on ones senses and mental demands.) None noted
Required Experience:
IC
Employment Type
Full-Time
