Manager - Issues & Event Management
Manager - Issues & Event Management
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Job Description
At American Express our culture is built on a 175-year history of innovation sharedvaluesand Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
Global Commercial Services (GCS) is the global leader in payment solutions for Small Medium (SME) and Global and Large (G&L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products solutions for travel and everyday business spending cross border payments global currency solutions and business financing.
The objective of the GCS Control Management Issues Events & Remediation team is to ensure timely identification response and resolution of risk events and issues to minimize impact as well as to prevent recurrence through effective remediation and lesson learning.
The Manager GCS Issues and Event Management will:
- Support remediation of issues by influencing BU who own and execute issue/Operational Risk Event (ORE) remediation
Facilitate investigation and conduct root cause analysis to address repeated issue types - Perform quality assurance on documentation of issue/ORE type urgency severity/impact (e.g. impact analysis) and investigate as necessary to understand and address the root causes
- Triage the areas of remediation process including tracking progress validating resolution efficacy communicating status updates to stakeholders to embed accountability along the process collaborating with other Operational Risk Management (ORM) teams as necessary
- Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
- Support the End-to-End (E2E) BU issue resolution process embedding accountability and ensuring lessons learned are integrated into future ORM practices
- Perform sample testing of issues to ensure resolution is complete and effective
- Opine on specific control enhancements related to issues
- Engage with key stakeholders including business unit partners and compliance colleagues to facilitate effective issue management and resolution
- Review and advise on detailed reports on issue status trends and outcomes to senior management and governance committees
- Support sharing insights better practices themes etc. across the enterprise
Required Qualifications:
- 3 Years experience in operational risk management (e.g. within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong project management communication and interpersonal skills Experience in process governance with an understanding of processes that align with policies regulatory frameworks and/or operational standards Proficient analytical and problem-solving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience in at least one of the following:
- Scoping prioritizing and support remediation of operational issues
- Investigating and conducting root cause analysis to address repeated operational risk issue types
- Performing quality assurance on documentation of operational risk issues and events
- Overseeing BU remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting and overseeing the BU E2E issue resolution process embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Experience in financial services industry
ORMCM
Non-considerations for sponsorship:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Considerations for sponsorship:
Depending on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Manager
Employment Type
Full-Time
