IT Field Support Services Technician
IT Field Support Services Technician
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$ 80000 - 128000
1 Vacancy
Job Description
Responsibilities
With a major contract award expected in the Fall 2025 Peraton is looking for new team members who want to take the next step in their career by upgrading their clearance to TS/SCI Poly. Apply now!
To achieve the future mission needs of our customers Peraton is seeking talented individuals in the Northern Virginia Area to enable enterprise transformation. We examine the art of the possible via in-depth enterprise engineering analysis baseline definition and control to defend the agencys investment towards mission modernization. To realize Agency strategic goals Peraton guides optimal execution towards the future state vision by migrating to an infrastructure to facilitate automated processing of Big Data application of AI to increase analyst accuracy and efficiency fostering anticipatory analytics.
About the Role
We are looking for a Junior Help Desk Specialist to join our IT team. This role is ideal for someone with a passion for technology problem-solving and customer service. As the first point of contact for IT support you will assist users with technical issues troubleshoot problems and ensure smooth day-to-day IT operations.
Key Responsibilities
- Respond to help desk tickets emails and phone calls providing first-level technical support.
- Troubleshoot hardware and software issues for computers printers mobile devices and other IT equipment.
- Assist with setting up new user accounts password resets and access requests.
- Install update and configure software applications.
- Maintain accurate documentation of support requests and resolutions.
- Escalate complex issues to higher-level IT staff when necessary.
- Assist with IT asset management and inventory tracking.
- Provide basic training to employees on IT policies and best practices.
Qualifications
2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
Qualifications
- Must be willing to upgrade to a TS/SCI clearance and pass a polygraph - Contract requires TS/SCI with poly.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365 email troubleshooting and common software applications.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
Preferred Qualifications
- Experience with ticketing systems like ServiceNow Zendesk or similar.
- Basic networking knowledge (IP addresses routers VPNs etc.).
- IT certifications such as CompTIA A ITIL Foundation or Microsoft 365 Fundamentals are a plus.
Peraton offers enhanced benefits to employees working on this critical National Security program which include heavily subsidized employee benefits coverage for you and your dependents 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Employment Type
Full-Time
