Customer Support
Customer Support
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Job Description
Company: Microvista Technologies Pvt Ltd.
Title: Support Executive
Job Location: 909-910 Zion Z-1 Sindhu Bhavan Marg nr. Maple County Road Bodakdev Ahmedabad Gujarat 380054
Job Type: Full Time
Role Overview:
As a Support Executive you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries troubleshooting issues and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone email or chat.
- Provide accurate valid and complete information by using the right methods/tools.
- Troubleshoot technical issues and assist customers in resolving product/service concerns.
- Ensure timely resolution of customer complaints escalating issues when necessary.
- Maintain records of customer interactions transactions and issues.
- Assist in improving customer service processes and solutions.
- Collaborate with cross-functional teams (e.g. technical sales) to ensure seamless service delivery.
- Follow up with customers to ensure their issues have been resolved to satisfaction.
- Monitor and track performance metrics (e.g. response time resolution time) and work to meet targets.
Skills & Qualifications:
- Proven customer support experience or experience as a client service representative.
- Strong communication skills (both verbal and written).
- Excellent problem-solving skills.
- Patience and empathy when dealing with customers.
- Basic technical knowledge depending on the industry or service offered.
- Ability to work effectively in a team-oriented environment.
- Time management and multitasking abilities.
Educational Requirements:
- Bachelors degree or equivalent experience (preferred).
Required Experience:
Junior IC
Employment Type
Full-Time
