IT Process Analyst II
IT Process Analyst II
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Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
About Team:
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $44 billion and the largest Investment in R&D in the industry we give our people the resources and chances to create meaningful contributions to the world.
As part of the Corporate Technology Asset & Configuration Teams mission is to provide accountability for asset services and their cost while reducing the security risk.
Roles & Responsibilities:
Discover Impactful Work :
The IT Configuration Manager will be responsible for enabling the CI Owners to update Configuration Items and related information as well as providing architecture process training and auditing services to the Global IT user community to main the CMDB data quality & integrity.
Identify and handle CI classes CI attributes and relationships within the CMDB and Control the receipt identification storage and withdrawal of all supported CIs
Create update and maintain Configuration Items the relationships and interdependencies in collaboration with CI owners.
Expand the functionality scope and accuracy of the CMDB by analyzing the feedback from operations staff and implementing various quality reports
In Charge of providing support for the CMDB operations by handling the CMDB queue for all CI related requests and tasks within SLA and with customer centric approach.
Drive auditing validating status accounting and reporting on CMDB activities (goals and breakthroughs and Metric reporting)
Cross collaboration with other processes (Incident Change Problem etc.) and help them with better delivery in the areas.
Acts as a highly motivated & engaged employee!
Required Skills & Experience:
5 years of CMDB operational experience in a large environment
2 years experience performing Application and Service Mapping
2 Experience with ServiceNow tool and ability to run reports & queries
Understanding and hands on experience of ServiceNow discovery for servers (hardware extended) network (network extended) printers database instances and web applications.
Understanding of Data Reconciliation & IRE
Experience with and knowledge of the ITIL framework as well as ITSM
Knowledge and experience with Microsoft Office products (Word Excel)
Good analytical and problem-solving skills
Demonstrates excellence in customer service teaming verbal and written communication & presentation skills !
Ability to prioritize and multi task.
Academic Qualification :
Bachelor degree in Science or Engineering or equivalent experience
Preferred Qualifications / Certifications :
ITIL Foundation Certification or experience with implementing IT Service Management processes
Certified ServiceNow Administrator
CSDM Knowledge / Training
Required Experience:
IC
Employment Type
Full-Time
