Administrative Operations & Customer Service Specialist (JBLS)
Administrative Operations & Customer Service Specialist (JBLS)
Posted on :
11-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-08-2025
Job Description
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Responsibilities
- Handle all client inquiries and communications within 24 hours during business days managing both internal and external communications
- Respond to social media comments and direct messages within 1 hour during business hours
- Manage booking and schedule communications coordinating job scheduling in advance considering workloads and travel times
- Process invoices within 48 hours of job completion for one-off jobs and ensure accuracy of monthly recurring invoices
- Maintain accurate job cards and proper job costing allocation to projects
- Manage accounts receivable and payable processes to improve cash flow
- Maximize utilization of ServiceMate platform including document management timesheets and workflow processes
- Maintain all job documentation and compliance records in ServiceMate
- Create and send quotes using ServiceMate system
- Conduct proactive client follow-ups for repeat customers and request Google reviews
- Implement quality control processes and job auditing checklists
- Generate business reports and performance tracking for management decision-making
- Create standard operating procedures and process documentation for all recurring tasks
- Manage complaint resolution and ensure zero client complaints about communications
Scopes:
- Full ownership of client communication management across all channels (email phone social media)
- Complete financial operations including invoicing job costing and accounts management
- ServiceMate platform administration and optimization to maximize feature utilization
- Job scheduling and coordination for both one-off projects and recurring monthly maintenance clients
- Document management and compliance record keeping within ServiceMate and Google Drive systems
- Process creation and implementation for all administrative and operational tasks
- Quality control and audit processes to ensure consistent service delivery
- Business reporting and performance analytics to support management decision-making
- Integration of all business processes into ServiceMate Xero and Google Drive ecosystem
Requirements
- Strong technical aptitude and willingness to learn ServiceMate platform thoroughly
- Experience with job management software or similar business management platforms
- Excellent written and verbal communication skills for client interactions
- Strong organizational skills and attention to detail for financial record keeping
- Ability to work independently and take ownership of processes
- Experience with invoicing accounts receivable/payable processes
- Proficiency with Google Drive and cloud-based document management
- Understanding of job costing and project profitability tracking
- Customer service experience preferably in trades or construction industry
- Ability to create and follow systematic processes and checklists
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
ZR26055JOB
Strong technical aptitude and willingness to learn ServiceMate platform thoroughly Experience with job management software or similar business management platforms Excellent written and verbal communication skills for client interactions Strong organizational skills and attention to detail for financial record keeping Ability to work independently and take ownership of processes Experience with invoicing, accounts receivable/payable processes Proficiency with Google Drive and cloud-based document management Understanding of job costing and project profitability tracking Customer service experience, preferably in trades or construction industry Ability to create and follow systematic processes and checklists Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring ZR_26055_JOB
Employment Type
Full Time
Company Industry
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