Customer Operations Associate
Customer Operations Associate
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Softchoice we aim to unleash the potential of people and technology.
Our company was built around the idea that success is only possible through team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. Win it together to make life better for each other our customers our partners and our communities.
As a member of Customer Operations you will work directly with customers and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction you will ensure that customer orders are managed with a combination of speed quality and accuracy. You will collaborate with customers to help them look great and leverage problem-solving skills to proactively address issues before they arise.
As a Customer Operations Associate (COA) you will be responsible for delivering a best-in-class customer experience while maintaining consistently high customer satisfaction scores. As part of a team you ll support a specific set of Customers & Sales Representatives by providing fulfillment expertise in a fast-paced collaborative environment.
Duties and Responsibilities:
Manage customer orders with a focus on quality and accuracy
Fulfill orders with suppliers including:
PO submission
Confirming stock availability
Providing instructions
Managing vendor inquiries
Updating order status
Ensure accuracy of Estimated Time to Ship (ETS) dates
Proactively manage open orders to drive faster delivery and better pricing by:
Sourcing new vendors
Searching for alternative stock locations
Prevent reduce and resolve rejected orders
Prioritize and manage a high volume of requests from Customers and Sales Teams
Create cross-functional relationships to support product delivery and post-sales support
Engage customers directly to:
Resolve issues
Clarify order requirements
Ensure timely product delivery
Keep customers proactively informed about order statuses
Collaborate with peers to improve the customer experience continuously
Establish and maintain high customer satisfaction scores (NPS)
Proactively search and provide replacement products to Customers and Sales when necessary
Requirements
- Energetic enthusiastic and able to communicate effectively with customers with a focus on customer satisfaction.
- Extremely detail-oriented organized and able to provide clear and accurate updates to relevant teams.
- An ability to work in a cross-functional environment at all levels.
- Strong interpersonal organizational and communication skills.
- A motivated self-starter with strong problem-solving skills and a track record of meeting and exceeding goals through creativity and relationship building.
- Basic knowledge and navigation of Microsoft Excel and Outlook.
- Excellent time management skills & ability to prioritize work from multiple streams.
- Thrives in a fast-paced but fun work environment.
- Experience in a customer support and purchasing.
- Experience working with SAP is considered an asset.
Benefits
Great Place to Work-Certified Company
Order management Sales Customer Service Order fulfillment Vendor Relationship Management Salesforce CRM management
Education
Bachelor's Degree
Employment Type
Full Time
