Manager, Global Support and Service Readiness - ONSITE
Manager, Global Support and Service Readiness - ONSITE
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$ 130000 - 160000
1 Vacancy
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.
Learn about the Danaher Business System which makes everything possible.
The Manager Global Support and SVC Readiness Core Histology is responsible for driving global service readiness and training excellence across Leica Biosystems Core Histology portfolio. As a key leader in service strategy compliance and capability development this position partners cross-functionally to enhance training effectiveness and product support. Its ideal for a hands-on people-focused leader who thrives in a dynamic regulated environment and is passionate about enabling impactful cancer diagnostics.
This position reports to theSenior Director Global Product Management and is part of the Core Histology Global Product Management teamlocated inDeer Park IL and will be ONSITE.
NOTE: This is an ONSITE position. Candidates who are not in the area or not willing or able to relocate to the Deer Park IL area need not apply.
In this role you will have the opportunity to:
- Provide leadership and day-to-day direction for the Training team including recruiting coaching and developing associates to align skills capacity and succession plans with business needs.
- Lead the team responsible for resolving complex technical issues (Tier 3) escalated by field service teams and subsidiaries ensuring effective collaboration with cross-functional teams and timely resolution
- Own and maintain training compliance across the global service organization ensuring timely completion of required training through the Learning Management System (LMS).
- Establish governance processes and key performance indicators (KPIs) to ensure training programs remain current and compliant with FDA EU MDR/IVDR and ISO 13485 standards.
- Support the development and execution of product-specific service strategies lead service-related projects and drive continuous improvement in training escalation processes and overall service readiness throughout the product lifecycle.
The essential requirements of the job include:
- Bachelors degree in engineering or scientific discipline
- 5 years of experience in a related field such as technical training or service support for medical devices or life science instruments particularly those involving capital equipment and consumables in a regulated environment.
- 3 years of people leadership experience such as managing mentoring training.
- Knowledge of medical device environments and regulations such as FDA IVDR ISO 13485 etc.
Travel & Motor Vehicle Record Requirements:
- This position requires up to 25% flying and/or driving travel to support product launches customer engagement and cross-functional collaboration which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international..
- Must have a valid drivers license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
- Supporting within histology pathology or adjacent diagnostic markets particularly with complex instruments and consumable portfolios.
- Navigating matrixed global organizations with distributed teams and cross-regional product ownership.
- Contributing to commercialization strategies that involve KOL engagement competitive storytelling or solution-based selling approaches.
Leica Biosystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The annual salary range for this role is$130000.00-$160000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.
The U.S. EEO posters are available here.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .
Required Experience:
Exec
Employment Type
Full-Time
