Membership Coordinator | Full-Time | Carolina Club UNC Alumni

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Membership Sales Coordinator will play an integral part on the Membership Sales Team supporting project work and sales goals. Creating remarkable experiences for our prospective Club Members and Club Members alike the Membership Coordinator is responsible for assisting with marketing administrative and sales support tasks. Reports Directly To: Director of Membership Sales.

This role will pay an hourly rate of $18.00 - $20.00.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 31 2025.

The Carolina Club is a social membership club in the heart of Chapel Hill steps away from all Tar Heel sports action. We are the connecting point between Chapel Hill Carrboro and campus communities. Our mission is to create a vibrant inclusive community where members connect celebrate and thrive. Through exclusive events premier dining and professional resources we foster lifelong connections and a lasting sense of belonging within the The Carolina Club and beyond.

• Coordinate and distribute emails and other communications to Prospective Members.
• Manage outbound prospecting to develop leads and relationships with community partners.
• Collaborate with Membership Director to plan market execute and follow-up on prospecting events.
• Participate in event set up to ensure informative and warm welcome.
• Assist with social media management.
• Update club marketing i.e. Posters table tents website etc.
• Support in completion of New Member data entry and follow-up.
• Define and enhance member benefits within the Club.
• Function as the Club representative on various Member committees and at events as needed.
• Assist Director with Sales Tours and Follow Up.
• Assist in planning and facilitating prospective events both in and out of the Club.
• Adhere to all company club and department standards of operations policies and procedures whether written or verbal.
• Conduct ourselves professionally and respectfully.
• Work safely.
• Attend daily line-up and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat business or business casual attire and properly groomed according to Club standards.
• We are open flexible and adaptable to take care of our Members and Guest changing needs.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints.
• Rectify by using service recovery procedures as soon as possible.
• We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.

• Minimum of one-year experience in hospitality business customer service or a similar role.
• Inside Sales experience preferred.
• Service oriented mindset making every guest feel value.
• Strong communication skills verbal written phone text and social media communications.
• Work well under pressure coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office suite including Word Outlook and Excel.
• Experience with Canva EventBrite and social media channels preferred; ideally experienced with ClubSpot.
• Positive attitude and willingness to work as part of a team.
• Primary tools/equipment used in this position and approximate weight: Computer and Telephone.
• Attendance Requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position including nights weekends and/or holidays.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.