Complaints Supervisor - Intake (FAA00632 Health Professional V)
Complaints Supervisor - Intake (FAA00632 Health Professional V)
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$ 78684 - 110160
1 Vacancy
Job Description
Department Information
Health Facilities and Emergency Medical Services Division Now hiring for our NEW Complaints Section! Be BOLD and make a real difference . . .
Do you desire a career that provides you with opportunities to improve the world around you The Colorado Department of Public Health and Environment (CDPHE) is seeking diverse individuals from all backgrounds to apply for a career position that makes a direct impact on improving the lives of Colorado citizens. Our mission is to advance Colorados health and protect the places we live work learn and play. Our vision is to create a healthy and sustainable Colorado where current and future generations thrive.
If your goal is to build a career that makes a difference consider joining the dedicated people of the Colorado Department of Public Health and addition to working with a great team and rewarding meaningful work we offer:
Employee wellness programs and facilities
Extensive internal professional development opportunities on a wide variety of subjects
Distinctive career advancement opportunities throughout the State system
Strong yet flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan plus optional 401K and 457 plans
Medical and dental health plans
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus generous personal time off
Mentoring program with opportunities for mentors and mentees
Tuition assistance for college level courses including Masters degree programs
Excellent work-life programs such as flexible schedules and
A variety of employee resource groups
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to: of Job
The Work Unit:
The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight andenforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcarefacilities and services in Colorado including hospitals clinics ambulatory surgical facilities renal dialysis centersemergency medical services providers designated and non-designated trauma centers long term care facilities andmany other specific types of healthcare services. The division licenses certifies and surveys healthcare facilitiesand services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS)education programs; certifies EMS providers and licenses air and ground ambulance services operating within thestate.
This work unit exists to: (1) protect the health safety and welfare of patients/residents of health care facilities inthe state of Colorado by evaluating and securing compliance of licensed and certified facilities and providersutilizing applicable federal and state laws/regulations and professional standards of practice; and (2) to provide tothe public information on health care facilities.
Summary of Position:Responsible for leading the development and daily operations of a newly established complaint intake unit.
Plays a foundational role in building a high-performing team responsible for receiving documenting andtriaging complaints regarding regulated health facilities.
Overseeing complaint intake activities as well as for developing implementing and maintaining standardizedPolicies Procedures tools and performance measures.
Ensures the new unit operates with efficiency consistency and professionalism while aligning with applicablelaws regulations and internal expectations.
Provides oversight to intake coordinators ensures a customer-focused approach to handling complaints and collaborates with investigations legal licensing and other teams to support a seamless complaint lifecycle.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:
C7C5XX HEALTH PROFESSIONAL V MINIMUM QUALIFICATIONS:
Experience Only:Eight (8) years of relevant experience in an occupation related to the work assigned to this position.
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned to this position equal to eight (8) years.
This experience and education must be substantiated within the Work Experience & Education section of your application. Please be sure to enter all relevant job history and education within the last 10 years. See Resume and missing relevant employment or education criteria will not be credited towards the minimum qualifications. Education will be credited on a year-for-year basis. Part-time work will be pro-rated. If using education to substitute for experience please upload a copy of your unofficial transcripts or a copy of your diploma/degree to your application. If you do not have access to either of these options please contact the department contact.Cover Letter Required:
Along with the application submit a cover letter not to exceed two typewritten pages double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of or all of the comparative analysis for this position will involve a review of the information you submit in your application and cover letter.
Conditions of Employment:
A pre-employment background check
Ability and willingness to travel independently or with a group of other health professionals up to 25% of the time throughout Colorado.
Must be willing to work in environments where contagious diseases may be present (appropriate personal protective equipment and procedural protocols will be provided).
Be available in the event of an emergency (e.g. bio-terrorist attack chemical attack disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time travel restrictions may be in place.
Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time travel restrictions may be in place
Must be proficient in word processing and able to use current communication technology to connect to the office from the field.
Must be vaccinated against COVID19. *See note below
Must be able to perform annual fit testing for N-95 masks as well as complete annual training on donning and doffing of personal protective equipment (PPE).
Must be able to work occasional evening night weekend or holidays depending upon circumstances of survey or complaint
Must be able to lift and carry up to 45lbs. of equipment for extended periods of time.
Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs.
Must be able to hold a tablet computer in a standing position.
Once employed in this position must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service.
Requires the use and operation of state fleet vehicles. **conditions apply
*Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine such as the Pfizer or Moderna vaccine or two (2) weeks after the single-dose vaccine such as Johnson & Johnsons Janssen vaccine as defined by the most recent State of Colorados Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment
** Conditions apply to use of fleet vehicles such as location and availability
Preferred and Essential Competencies:
A pre-employment background check
Ability and willingness to travel independently or with a group of other health professionals up to 25% of the time throughout Colorado.
Must be willing to work in environments where contagious diseases may be present (appropriate personal protective equipment and procedural protocols will be provided).
Be available in the event of an emergency (e.g. bio-terrorist attack chemical attack disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time travel restrictions may be in place.
Be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time travel restrictions may be in place
Must be proficient in word processing and able to use current communication technology to connect to the office from the field.
Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility/agency premises. *See exemption note below
Must be vaccinated against COVID19. **See note below
Must be able to perform annual fit testing for N-95 masks as well as complete annual training on donning and doffing of personal protective equipment (PPE).
Must be able to work occasional evening night weekend or holidays depending upon circumstances of survey or complaint
Must be able to lift and carry up to 45lbs. of equipment for extended periods of time.
Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs.
Must be able to hold a tablet computer in a standing position.
Once employed in this position must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service.
Requires the use and operation of state fleet vehicles. ***conditions apply
*Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commissions vaccination guidance.
**Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine such as the Pfizer or Moderna vaccine or two (2) weeks after the single-dose vaccine such as Johnson & Johnsons Janssen vaccine as defined by the most recent State of Colorados Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment
*** Conditions apply to use of fleet vehicles such as location and availability
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.
Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atwithin ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.
For further information on the Board Rules you can refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at InformationA completed State of Colorado application includes:
Unofficial transcripts if using education to substitute for experience.
If you are a veteran a copy of your DD214 needs to be attached to your letter stating how you meet the minimum requirements and preferred qualifications of this position.
The Selection Process:
All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of or all of the comparative analysis for this position may be a structured application review which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications. A top group up to six candidates will be invited to schedule an interview with the hiring manager. E-Verify: CDPHE uses e-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. You must be legally eligible to work in the United States to be appointed to this position. CDPHE does not sponsor non-residents of the United States.
ADAAA Accommodations:
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator Dan McKenna call option 5.
Required Experience:
Manager
Employment Type
Full-Time
