Technology Vendor Program Manager, Technology Vendor Program Management
Technology Vendor Program Manager, Technology Vendor Program Management
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
Operations Technology Solutions is seeking an experienced Account Manager to join our Field Vendor Support this role you will be responsible for managing complex technology vendor relationships and strategic initiatives that are critical to Amazons operations and customer experience. You will define account strategies and goals providing recommendations to improve the decision-maker and customer experiences. You will work closely with cross-functional teams to drive improvements in vendor service delivery cost optimization and operational efficiency.
Key job responsibilities
Manage ambiguous and difficult account relationships business problems and account strategies
Understand and help define vendor accounts decisions and priorities with Amazon/Whole Foods Market; use this knowledge to drive relevant activities (e.g. planning execution analysis) that support achieving shared goals
Provide tailored recommendations to improve customer experience and reduce costs
Define and scale new opportunities for assigned accounts
Present business reviews and strategic narratives to director-level leadership
Make strategic trade-offs balancing short-term and long-term account needs
Identify new opportunities for managed accounts and broader portfolio
Proactively identify and mitigate risks and costs
Assess and drive enhancements to Standard Operating Procedures (SOPs) and playbooks
Streamline processes and hold partner teams accountable for improvements
Create plans with clear measurable success criteria aligned with internal and external stakeholders goals metrics and initiatives
Audit monitor and review business performance of accounts updating project plans to ensure actions remain optimal for shared goals
Educate accounts effectively on tools processes and available resources
Accelerate progress by driving timely decisions clearing blockers and escalating appropriately
Apply process improvements that enhance team metrics and operational excellence
Influence multiple partner team goals and priorities
Mentor and develop other team members
A day in the life
We use regular meetings business reviews data analysis support request tickets and Amazon written docs to support our teams goals.
About the team
Our group is customer obsessed keeping our shoppers and store employees top of mind in our decision-making. We work across our grocery and fulfillment organizations to get the right stakeholders connected to the right problems to propel our experiences forward.
We cultivate relationships with our technology vendors to improve service delivery accountability and ultimately the experiences within our grocery stores across our brands.
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Manage ambiguous and difficult account relationships business problems and account strategies
Understand and help define vendor accounts decisions and priorities with Amazon/Whole Foods Market; use this knowledge to drive relevant activities (e.g. planning execution analysis) that support achieving shared goals
Provide tailored recommendations to improve customer experience and reduce costs
Define and scale new opportunities for assigned accounts
Present business reviews and strategic narratives to director-level leadership
Make strategic trade-offs balancing short-term and long-term account needs
Identify new opportunities for managed accounts and broader portfolio
Proactively identify and mitigate risks and costs
Assess and drive enhancements to Standard Operating Procedures (SOPs) and playbooks
Streamline processes and hold partner teams accountable for improvements
Create plans with clear measurable success criteria aligned with internal and external stakeholders goals metrics and initiatives
Audit monitor and review business performance of accounts updating project plans to ensure actions remain optimal for shared goals
Educate accounts effectively on tools processes and available resources
Accelerate progress by driving timely decisions clearing blockers and escalating appropriately
Apply process improvements that enhance team metrics and operational excellence
Influence multiple partner team goals and priorities
Mentor and develop other team members
A day in the life
We use regular meetings business reviews data analysis support request tickets and Amazon written docs to support our teams goals.
About the team
Our group is customer obsessed keeping our shoppers and store employees top of mind in our decision-making. We work across our grocery and fulfillment organizations to get the right stakeholders connected to the right problems to propel our experiences forward.
We cultivate relationships with our technology vendors to improve service delivery accountability and ultimately the experiences within our grocery stores across our brands.
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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