Outreach Specialist
Outreach Specialist
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Job Description
Job Description:
The Telephonic Outreach Specialist is responsible for virtually connecting with members who are eligible for Thrive2Liv Powered by Philips services and engaging with them around their needs. This initial series of conversations with members begins the intake process and the Outreach Specialist is the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship.
Until this connection is fully made the Outreach Specialist is the members point person available and accessible to assist with whatever may be needed to troubleshoot to educate and to be a listening ear. The Outreach Specialist works alongside and is supported by each members care team.
Responsibilities:
- Provides telephonic/virtual outreach and engagement services for each eligible member.
- Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
- Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
- Collects verbal and written consent for eligible members.
- Initiates the intake process and handoffs to the care team.
- Communicates urgent needs and other pertinent information to care teams.
- Works daily within Commons to collect data organize information track tasks monitor performance and communicate with care team members and family members.
- Provides feedback to the product development team and over time becomes part of a super-user group to assist in onboarding and supporting others
Work Experience:
- 1 year in similar role
We take into account an individuals qualifications skillset and experience in determining final salary. This role is eligible for health insurance life insurance retirement benefits participation in the companys equity program paid time off including vacation and sick leave.
The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.
The expected salary range for this position is:
$21.73 - $26.56 Hourly
Thrive2Liv Powered by Philips values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer indiscriminate of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
Employment Type
Full Time
