Branch Manager
Branch Manager
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Job Description
Controlled Products Systems Group (CPSG) an affiliate of Chamberlain Group is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential commercial and industrial markets. With a personal approach to business our employeeswhether in one of our branches nationwide or at our corporate officeare committed to serving our customers and supplier partners with dedication and expertise.
Job Summary
This is a management role within the CPSG Branch function. A successful
incumbent is expected to (i) Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach and (ii) Provide oversight for branch customer service order processing return goods authorization technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions. Requires 7 years experience in a high-volume warehouse environment; 5 years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software and a minimum of a Bachelors degree or equivalent experience.
Essential Duties and Responsibilities
Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach
Provide oversight for branch customer service order processing return goods authorization technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions
Coordinate efforts of branch personnel through on-going communications to ensure clarity on processes policies and procedures; maintain associate relations through department meetings on-going interaction; monitor/report associate morale
Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met; ensure company equipment is utilized and functioning properly to reduce safety risks
Ensure availability to planned stocking levels by working with CPSGs purchasing team. Recognize monitor and provide timely resolutions to problems with inventory accuracy obsolescence and excess stock; maintain accuracy of inventory counts through a regular cycle count program
Oversee purchasing office equipment office supplies janitorial items warehouse material handling equipment warehouse supplies and packaging materials
Ensure a clean safe working environment and adherence to all established company safety rules and regulations
Responsible for providing accurate reporting and documentation and implementing revisions related to CPSGs Standards and Operating Procedures
Provide training on methods and use of equipment used in handling storing maintaining and shipping stock; communicate changes to employees of company processes and procedures
Coordinate vendor training seminars and other events held on site
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSGs reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Supervisory Responsibilities
Motivate and lead a high-performance team by attracting developing engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the companys policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings one-on-one meetings appropriate email IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CPSG mission vision and values.
Minimum Qualifications
Education/Certifications:
Bachelors degree or equivalent experience
Experience:
7 years experience in a high-volume warehouse environment; 5 years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software
Knowledge Skills and Abilities:
Understanding of Microsoft Office Suite
Other:
Valid drivers license
Preferred Qualifications
Education/Certifications:
Forklift certification; IDEA certification
Experience:
Prior people management experience
Knowledge Skills and Abilities:
Fluent in Spanish - Reading and writing
The pay range for this position is $61000.00 - $98500.00; base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Manager
Employment Type
Full-Time
