Join our Talent Network - Customer Experience Agent

WHO WE ARE

We are PEAK6 a leading investment firm using technology to find a better way of doing things. The companys first tech-based solution was developed in 1997 to optimize options trading and over the past two decades the same formula has been used across a range of industries asset classes and business stages to consistently deliver superior results. Today PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6s core brands include PEAK6 Capital Management PEAK6 Strategic Capital Apex Fintech Solutions FOCUS We Insure Evil Geniuses Poker Power Zogo and Bruce Markets.

ABOUT THIS ROLE

This is an onsite position. Paid training provided. We Insure will cover license testing fees for new agents. If hired Agent must agree to obtain Property and Casualty License within the State of Texas post hire.

Job Summary: Customer Experience Specialist I/II/Sr.
Do you love solving problems helping people and making someones day just a little easier As a Customer Experience Specialist I/II/Sr. at We Insure youll be the voice that supports our clients producers and partners across the country. Whether youre answering questions navigating insurance platforms or helping customers with policy changes youll play a key role in delivering top-tier serviceevery single time.

This isnt your average call center roleits fast-paced tech-savvy and offers the chance to work with a wide variety of property and casualty insurance products and carriers. If you thrive on variety enjoy multitasking and love helping others this is the role for you.

What Youll Be Doing:

• Be the first point of contactanswering inbound calls and chat messages from policyholders and We Insure producers.

• Help with everything from billing questions to policy changes to cancellation requests.

• Work across multiple carrier platforms to resolve service needs with confidence and accuracy.

• Make outbound calls when needed to follow up or clarify details.

• Service a variety of policieshome auto renters flood umbrella RVs and more!

• Stay on top of performance metrics like call quality handle time and schedule adherence in addition to stellar attendance.

• Ensure every interaction is well-documented and professionally handled.

• Assist in policy retention and cross-selling where appropriate.
  

Bonus Responsibilities:

• Join in on weekly coaching sessions and training to sharpen your skills.

• Collaborate on team projects and process improvements.

• Take part in development programs designed to help you grow.
  

What You Bring to the Table:

• A love for fast-paced environments with high call volume.

• Excellent communication skillswhether youre typing or talking.

• Laser-sharp attention to detail and the ability to multitask like a pro.

• A dependable work ethic and strong team spirit.

• Ability to absorb and apply feedback quickly.

• Comfortable using multiple technology platforms and Microsoft.

• 2 years of customer service experience with at least 1 year in a call center.

• Flexible and adaptable to change.
  

Nice-to-Haves:

• Property and Casualty Insurance industry experience.

• Producer/Agent license.

• Familiarity with various insurance carrier systems.
  

Education Required:

• High School Diploma or equivalent required.
  

Work Environment:

• Full time onsite in our Austin office.

• Primarily desk-based in a comfortable and professional indoor setting.

• Adjustable sit-to-stand desks provided.
  

Travel:

• No travel required.

Physical Requirements:

• Mostly sedentary with occasional movement.

• Must be able to lift up to 15 pounds.

• Standing and walking as needed.

Safety & Security:

• Report any unsafe conditions or incidents.

• Take care of equipment and follow cybersecurity protocols.
  

Ready to join a team that puts people first and empowers you to shine
Apply today and bring your customer service skills to a company that values passion precision and people. Lets redefine insurance supporttogether.

Final Note:

This job description isnt all-inclusive your role may grow and change and thats a good thing! Flexibility and a positive attitude go a long way here.

OUR REWARDS

We offer a robust package of employee perks and benefits including healthcare benefits (medical dental and vision EAP) competitive PTO 401k match parental leave and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce we offer our employees the ability to work remotely up to two days a week.

PEAK6 is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

PEAK6 is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

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