Client Services Associate II (Screening)

About the Role:

The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers the Guardant Health Clinical Laboratory and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals including external customers and internal Guardant Health personnel.

The shift will be Monday-Friday 8:30am-5pm PST. Shift times may change depending on department needs.

Essential Duties and Responsibilities:

• Perform duties of Client Services Associate.
• Meet higher KPIs than a Client Services Associate.
• Support Quality Assurance & Training as directed by Leadership.
• Act as a mentor to the Client Services Associates.
• Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
• Responsible for escalating issues or trends to Leadership
• Participate in and/or support department level tasks (expired kits data cleanup etc.) as assigned by Leadership.
• Other tasks/administrative duties as needed.

Qualifications :

• Bachelors degree preferred.
• High school diploma or its equivalent required plus experience.
• 2 years of experience working with customers in biotech life science diagnostic or healthcare setting is preferred.
• Ability to work as part of a team comprised of internal employees contractors andmanagers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline good judgment and independence in a dynamic office and/or remote setting.
• Excellent written verbal communication skills are required as is computer proficiency.
• Solid experience using and Microsoft Office.
• Flexibility with respect to working hours based on operational need.

Additional Information :

Hybrid Work Model: At Guardant Health we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US hourly range for this full-time position is $26.48 to $36.41. The range does not include benefits and if applicable overtime bonus commission or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

Within the range individual pay is determined by work location and additional factors including but not limited to job-related skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities long-term conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to 

A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health Inc. and how it is used please review our Privacy Notice for Job Applicants.

Please visit our career page at:  Work :

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