Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated Customer Support Specialist to join our dynamic team. The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and ensuring a positive customer experience. This role requires strong communication skills problem-solving abilities and a customer-first mindset.
Responsibilities
Respond to customer inquiries via phone email and other channels in a timely manner.
Provide accurate information regarding products services and policies.
Troubleshoot and resolve customer issues effectively.
Maintain detailed records of customer interactions and solutions provided.
Collaborate with internal teams to escalate and resolve complex issues.
Follow up with customers to ensure satisfaction and resolution.
Identify opportunities to improve customer service processes.
Qualifications :
Qualifications
High school diploma or equivalent; bachelors degree preferred.
Proven experience in customer service or a related role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency with customer service software and basic computer skills.
Additional Information :
Benefits
Competitive salary.
Opportunities for professional growth and career development.
Comprehensive health dental and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time position Monday to Friday schedule.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
