Student Services Assistant
Student Services Assistant
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Job Description
Student Services Assistant
Reference Number: JR249210
Location: Oxford
Working Pattern: Full time 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: 24570 per annum
We are looking for a Student Services Assistant to join our team.
At Kaplan International Languages London were looking for an outstanding customer service professional to join our team as a Student Services Assistant.
Based on the frontline reception area of our school youll be assisting and working alongside the Student Services Manager taking care of all general customer service queries student finance and day-to-day student administration. Youll ensure that students have an excellent Kaplan experience and that their welfare is always a high priority.
A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role
Experience in administration work (preferably in an ELT environment).
Experience in working in a customer-facing environment.
Ability to deal with and resolve a high volume of queries efficiently.
Ability to find and present solutions.
Ability to relate to and build rapport with international students.
Ability to use initiative and make decisions when required.
Ability to work effectively on an individual basis and as a member of a team.
Ability to manage and implement change.
What we do
What we offer
As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 11pm on Sunday 24th August 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age disability sex sexual orientation gender reassignment or identity pregnancy and maternity race religion or belief and marriage and civil partnership.
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Employment Type
Full-Time
