Pet Care General Manager
Pet Care General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As the Pet Care General Manager youll oversee the full operations of an onsite dog daycare boarding grooming and training facility. You re responsible for ensuring exceptional care a safe and clean environment superior customer service and profitable business performance. You ll lead with empathy for both people and pups and embody BHV s promise of treating every dog like family.
Key Responsibilities
Operational Leadership
Oversee daily facility operations including playgroup coordination reservations boarding grooming and front desk duties.
Uphold standards of safety cleanliness and dog welfare (with facilities monitored via webcams)
Manage inventory facility maintenance and operational expenses.
Team & Culture Management
Recruit train mentor and coach staff (kennel techs handlers customer service groomers).
Foster BHVs culture of compassion teamwork and excellence in pet care.
Customer & Community Engagement
Ensure top-tier client satisfaction through strong staff-client communication and resolving issues quickly.
Represent BHV in local community events and partnerships to build brand awareness.
Business & Financial Management
Execute revenue-driving strategies optimize labor costs and monitor key financial metrics.
Conduct performance reviews and set goals in alignment with corporate metrics.
Requirements
3 years management experience preferably with P&L responsibility in hospitality pet care or service industry (e.g. boarding grooming vet clinic).
Demonstrated leadership presence and strong team-building skills.
Passion for animal welfare and customer service.
Proficiency in Microsoft Office point-of-sale systems and scheduling logistics.
Availability to work a flexible schedule including holidays weekends and varying shifts.
Physical stamina to handle facility operations and occasional pet handling tasks.
Benefits
Health Coverage: Medical dental and vision insurance (partial employer-paid).
Retirement Plans: 401(k) with employer match .
Time Off: Paid time off with structured pay reviews (e.g. at 90 180 and 360 days) .
Employee Perks:
Free daycare for your own dog during shifts .
Staff discounts on boarding or grooming.
Bonuses & Raises: Structured performance reviews with pay increases and monthly incentives (e.g. travel bonus)
3+ years management experience, preferably with P&L responsibility in hospitality, pet care, or service industry (e.g. boarding, grooming, vet clinic). Demonstrated leadership presence and strong team-building skills. Passion for animal welfare and customer service. Proficiency in Microsoft Office, point-of-sale systems, and scheduling logistics. Availability to work a flexible schedule, including holidays, weekends, and varying shifts. Physical stamina to handle facility operations and occasional pet handling tasks.
Employment Type
Full Time
