Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement data analytics deep linking engagement fraud protection data clean room and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences AppsFlyer empowers thousands of creators and 10000 technology partners to create better more meaningful customer relationships.
AppsFlyer is looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service thrives in cultivating business relationships and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager youll join a team of people who are laser-focused on delivering the best experience to AppsFlyers customers.
What youll do
- Become an in-house expert in AppsFlyers product - both business and technical use cases and stay up-to-date on product releases and new features
- Use your understanding of the AppsFlyer product to quickly identify escalate and solve complex technical problems
- Build deep business relationships by continually WOW-ing our customers through exceptional support and service
- Provide training and education on our products and new features through demos webinars and both virtual and on-site trainings
- Invite facilitate and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
- Host Executive Business Reviews with key stakeholders to share wins industry best practices and impact on customer outcomes
What you have
- 3 years of experience in customer success product management or mobile analytics at an online advertising company digital agency or SaaS platform
- Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
- Experience working with multiple accounts across a diverse set of industries company sizes and experience levels
- Excellent written and verbal communication skills for technical and non-technical audiences
- Youre a fast learner who is naturally curious and thrives in a fast-paced and dynamic work environment
Bonus points
- Technical background on SDKs APIs SQL Mobile App Analytics Deep Linking
- Product management sense/familiarity
For our NY-based candidates the expected On Target Earnings (OTE) are between $130000 and $150000 (including bonus or commission). The offer varies on many factors including market location job-related knowledge skills experience interview results references etc.
As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
Required Experience:
Manager
Employment Type
Full Time
