TeleVoice Technician

Shift: Mon-Thurs; On-site

Pay: non-exempt; based on experience

Ryan Consulting Group Inc. is seeking a Telecommunications Voice Technician to assist with managing telecommunications hardware software and cabling across Enterprise Telecommunications environment. The role is responsible for assisting day-to-day operations and maintenance of an enterprise or site-based telecommunications system which may require working outside of normal hours for system upgrades and maintenance. The ideal candidate will have a minimum of three years experience acting as a dedicated lead technician supporting Avaya and/or Cisco Systems.

Key responsibilities include:

• Manage and install building infrastructure cable requirements as required by business area
• Assist as necessary in the creation or updating of Standard Operating Instructions (SOI) support documentation and policies and procedures based upon process reviews
• Application vulnerability remediation
• Evaluate application release levels and recommend upgrade path
• Coordinate and deploy Voice over IP endpoints
• Telecommunications Move Add Change (MAC) Coordination. Basic station configuration frame jumper connection site surveys and update cable records
• Telecommunications Basic Switch Maintenance. Check alarms remove and replace defective equipment endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix
• Knowledge of 9-1-1 and E9-1-1 regulations private switch agreements and multi-line telephone system implementation and recurring maintenance
• Working knowledge of carrier telecommunications technologies (e.g. PRI BRI ISDN SIP and VoIP etc.)
• Assist as necessary in outside plant work and support for the transport and transmission of carrier services
• Demonstrated experience in Crash phone regulations system implementation and recurring maintenance
• Knowledge of Avaya and Cisco VoIP telecommunication systems
• Familiar with Configuration Management concepts
• Administer ITSM / Service Now network ticket queue

• 3 years as a dedicated lead technician supporting Avaya and/or Cisco Systems
• Experience with structured cabling standards

Statements

Equal Employment Opportunity (EEO) Statement

Ryan Consulting Group Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment including recruitment hiring promotion training compensation benefits and termination. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable law.

Ryan Consulting Group Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process please contact

Drug-Free Workplace Statement

Ryan Consulting Group Inc. is committed to maintaining a drug-free workplace in compliance with the Drug-Free Workplace Act of 1988 which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety health and productivity of our workforce and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.

Pay Transparency Statement

Ryan Consulting Group Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.

We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.