Engineering Team Lead â Field Services

Acumatica is looking for a Team Lead to join our Field Services team in Belgrade Serbia!

Position Overview

In this position you will lead a cross-functional squad (14 engineers QA UX and business analysts) responsible for the Field Services module of the Acumatica Cloud ERP. You will own delivery of roadmap features end-to-end (from discovery to customer adoption) while growing talent improving flow efficiency and ensuring world-class product quality and reliability.

Reporting & Growth

This role reports to the Senior Director of Development and offers a growth path to Senior Engineering Manager or Director. Acumatica provides a comprehensive benefits package and professional-development allowance.

Key Responsibilities

Building and managing software product team that performs product development based on the Acumatica cloud platform.

Leadership & People

• Recruit onboard and retain top talent
• Set clear OKRs and career paths
• Foster a culture of psychological safety DEI and continuous learning

Product & Stakeholder management

• Partnering with Product Management to shape backlog and quarterly goals
• Participating in elaboration of software requirements
• Translating epics into actionable stories and technical designs
• Communicating progress risks and trade-offs to execs & customers

Engineering Excellence

• Defining and tracking KPIs for the team
• Driving modern SDLC (Scrum/Kanban DevSecOps)
• Championing test automation (unit integration contract E2E)
• Enforcing design & code reviews RFCs and architectural decision records
• Providing technical consulting and issues investigation.

Quality Security & Compliance

• Executing the development lifecycle from requirements analysis feasibility estimates design code and testing
• Following the company standards and engineering processes
• Tracking escaped-defect rate MTTR and availability
• Analyzing and taking action on the regressions rate and customer satisfaction

Cross-Functional Collaboration

• Coordinating with UX Tech Docs Support Customer Success
• Participate in customer advisory sessions and beta programs for new features
• Managing concurrent projects and engineering staff to ensure project timing is maintained

Continuous Improvement

• Facilitating blameless post-mortems root-cause analysis and kaizen workshops
• Objectively evaluating team performance and developing resources

Qualifications :

• 5 years building business applications in C# / .NET (7) SQL Server/PostgreSQL
• 2 years direct people management in Agile environments
• Proven delivery of SaaS products at scale
• Deep understanding of data structures algorithms and OO & domain-driven design
• Hands-on with Git pull-request workflows trunk-based development
• Excellent written & verbal English; able to draft design docs and exec update
• Ability to understand and work with existing code
• ERP or CRM or Accounting or Business systems development experience (is a plus)

Technology Stack in Use

• Development: C# .Net SQL TypeScript JavaScript HTML5
• Database: MSSQL MySQL Postgres
• Integration: REST Web Dev
• Source control: Git Bitbucket
• Bug tracking Documentation: JIRA / Confluence
• Methodology: Kanban / Scrum
• Communication: Microsoft Teams

Additional Information :

We offer:

• Private health insurance
• Performance bonuses
• Full work equipment (Laptop mouse headphones etc)
• Great opportunities for career growth
• We are open to work from home hybrid or fully on site working model from our office in Belgrade

***The title and salary will be discussed with a successful candidate depending on the level of experience.

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
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