Customer Onboarding Coordinator - Spanish and English Speaker

What is Onboarding

EcoVadis vision is to enable a new way of doing business where sustainability intelligence influences every business decision. One of our key company values is Every Customer Matters and as there is only one first impression we can make on the customer it is our objective to be ever-present at that stage to accelerate the change we believe is possible.

The EcoVadis account onboarding team accompanies customers through a series of guided workshops meetings and topics designed to set up a strong and successful foundation for their sustainable procurement goals with EcoVadis. Deploying strategic corporate programs such as a sustainable procurement program can be challenging for organizations as it requires systematic cultural change and stakeholder adoption in often procurement organizations with large and/or complex supply chains. To ensure the customer gets to the benefits and to the ROI of their EcoVadis SaaS solutions early on it is critical that all impacted employees mostly procurement teams understand how the program works what they are requested to do and how to integrate EcoVadis in their procurement policies processes and technologies.

Being a successful Customer Onboarding Coordinator requires strong project management skills. The candidate should be a confident presenter and have a strong appetite for strategy consulting work. EcoVadis works with complex procurement organizations and related customer specific hurdles and opportunities should be considered at every stage of the program. 

Your responsibilities will include (but will not be limited to): 

Collaborate with and support three to four Onboarding Managers

• Provide day-to-day operational coordination and support across a shared portfolio of customer accounts.
• Ensure timely execution of operational onboarding steps and accurate tracking of tasks and milestones.
• Maintain documentation and ensure internal tools are updated regularly.

Manage a mix of customer-facing and non-customer-facing operational tasks

• Support onboarding tasks such as account setup supplier coverage mapping and user access configuration.
• Serve as the first line of support for basic customer inquiries and platform features.

Guide customer invitation of supplier assessments

• Assist customers in managing supplier lists for assessments.
• Help ensure supplier outreach is aligned with customer goals and EcoVadis processes.

Demonstrate and present the value of the EcoVadis Solution Suite

• Present the basics of EcoVadis tools (IQ Ratings Carbon Action Manager) in training sessions or follow-up calls.
• Use standard presentations and templates to highlight relevant platform features.

Operational Deployment and Coordination 

• Operational responsibilities examples include: 

• Technical:

  • Configure platform settings for new customers (e.g. user roles visibility settings).

  • Coordinate communication package setup.

  • Support the activation of SSO or API integrations in collaboration with internal technical teams (no coding required).

• Research & Data Handling:

  • Collect organize and update customer data (supplier master lists stakeholder maps etc.).

  • Maintain accurate records and documentation in Salesforce and other internal tools.

• Analytical (Fundamental):

  • Prepare simple reports on onboarding progress using Excel Power Point or internal dashboards (e.g. supplier invitation status).

  • Support supplier prioritization using provided tools and templates (some moderate data analysis required).

  • Help run basic comparisons or benchmarking (with structured guidance).

• Project Coordination:

  • Track internal onboarding KPIs such as Time to Value (TTV) Net Promoter Score (NPS) and adoption rates.

  • Coordinate meeting logistics documentation and follow-ups to support onboarding program delivery.

Customer Success & Account Support 

• Prepare customer-facing materials using standardized templates.
• Join onboarding calls as part of the implementation team to assist with training and documentation (e.g. Buyer trainings platform overviews).
• Deliver routine training sessions on using the platform effectively (no custom consulting work required).
• Support supplier prioritization sessions using standard methodology and tools.
• Respond promptly to customer operational questions or issues escalating technical topics when needed.
• Act as a bridge between the customer and internal EcoVadis teams (Analysts Technical Support Product etc.).
• Build trust with customer champions and users through reliability and excellent communication and attention to detail.

Other:  

• Contribute to internal projects aimed at improving onboarding processes and efficiency.
• Share best practices with team members to support continuous improvement and team collaboration.
• Maintain a positive team-oriented mindset and contribute to a supportive team culture.

Qualifications :

• 2 years experience in fields such as customer success/support/coordination procurement or supply chain consulting
• Fluent in English and Spanish is must and Portuguese would be an asset
• Able to follow structured processes and deliver accurate repeatable excel and data analytical skills. 
• Extremely detail-oriented with good time management and a collaborative attitude. 
• Critical thinker with ability to summarize data into insights in multiple formats (e.g. PPT presentations) 
• Basic knowledge of procurement systems processes and trends 
• Basic experience with Tableau Salesforce and/or digital native learning fast
• Strong verbal and written communication skills; confidence in delivering customer-facing presentations 
• Self-driven results oriented and team player
• Ideally experience in an international and multicultural environment
• Comfortable with a fast-paced environment where priorities may shift but quality must remain and passionate for sustainability

Additional Information :

Office Location: Varsovia 36 office 803 and 807 Jurez Cuauhtmoc 06600 Mxico City

In return for your expertise we offer:

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization
• Additional day for community service when volunteering
• Career Growth Management

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with long-term health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know..

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Full-time