General Manager
General Manager
Posted on :
09-08-2025
Employer Active
1 Vacancy
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Job Description
Job Title: General Manager
Location: Nairobi(Kenya)
Reports to: Hotel Owner / Board of Directors
Industry: Hospitality
Fluency in Gujarati or Hindi is a required skill for this role Cultural competence in Asian contexts is essential for this role.
Job Purpose
The General Manager will oversee all aspects of the hotel s operations driving excellence in guest experience operational efficiency and profitability. The role requires a seasoned hospitality professional with proven leadership in managing 3-star or similar category hotels preferably with experience in Indian cuisine and hospitality standards to cater to a diverse clientele.
Key Responsibilities
1. Operational Leadership
- Direct and coordinate daily operations across Front Office Housekeeping Food & Beverage Kitchen Maintenance and Sales & Marketing.
- Ensure smooth integration of Indian hospitality service culture within the hotel operations.
- Enforce compliance with hospitality regulations licensing laws health & safety and brand standards.
2. Guest Experience Management
- Maintain high guest satisfaction ratings by ensuring personalized culturally sensitive service.
- Address and resolve guest feedback promptly and professionally.
- Develop and implement guest loyalty programs.
3. Financial Management
- Prepare and manage annual budgets forecasts and financial reports.
- Monitor revenue streams control costs and implement strategies to maximize profitability.
- Analyze performance data and adjust business strategies as needed.
4. Staff Management & Training
- Recruit train and lead a multicultural team with an emphasis on service excellence.
- Instill hospitality values reflecting Indian service traditions and etiquette.
- Conduct performance reviews and implement development plans.
5. Sales & Marketing Support
- Work with the sales team to attract corporate clients event bookings and tourist groups.
- Promote the hotel in both local and international markets particularly targeting Indian and South Asian communities.
- Organize promotional events and seasonal offers to increase occupancy rates.
6. Food & Beverage Oversight
- Collaborate with the F&B team to ensure quality and authenticity in Indian cuisine offerings.
- Maintain high standards in menu planning presentation and hygiene.
7. Property Maintenance
- Oversee regular maintenance and refurbishment to ensure the property remains in excellent condition.
- Implement preventive maintenance schedules.
Qualifications & Experience
- Bachelor s degree or diploma in Hospitality Management or related field.
- Minimum 10 years experience in hotel management with at least 5 years in a senior role in the hospitality industry.
- Proven track record in delivering strong financial results and guest satisfaction.
- Previous experience in Indian hotels or restaurants will be an added advantage.
- Strong leadership communication and problem-solving skills.
- Proficiency in hotel management systems and MS Office.
Core Competencies
- Strong business and financial acumen
- Culturally adaptive leadership
- Guest-centric mindset
- Team building and people management
- Sales and marketing insight
- High integrity and professionalism
Employment Type
Full Time
Key Skills
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