Housing Support Coach
Housing Support Coach
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Job Alert
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GBP 20001 - 25000
1 Vacancy
Job Description
Youll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. Youll work with the team to manage the day-to-day running of the young persons 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.
Job requirements
- Support customers to move into the service completing detailed and thorough sign-ups to make sure young people know the rights and responsibilities of themselves and Concrete.
- Cover all reception tasks including the phone post and reception enquiries.
- Support customers to manage their rent and service charge payments including benefit claims where necessary.
- Maintain the safety and security of young people and the building by supervising the entrance and exit of the building and undertaking regular health and safety checks.
- Arrange appointments for customers for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing health welfare benefit claims and other issues as necessary.
- Work with the local community and respond to neighbourhood concerns or queries when needed.
- Support the services income through the minimisation of void loss and arrears by reporting monitoring and following up on maintenance jobs until completion. Youll also support with preparing void rooms for re-let and make sure the service is kept clean and tidy.
- Maintain a high standard of records keeping all financial and admin systems up to date.
What were looking for
- Educated to GCSE Level or with a good level of maths and English.
- Some experience dealing directly with the public and/or clients or customers in a busy service environment.
- Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
- Great communication and administrative skills.
- Someone with a genuine understanding and compassion for people without a home who wont judge but instead will empower customers and give them a voice.
- Someone who is flexible and adaptable able to work to a rota that includes early mornings afternoons and evenings.
- DBS check.
- Someone with a full UK driving license who is able to use their own vehicle for work purposes.
Help us give those without a plan voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
Please note - We will be interviewing as we go along and so the vacancy may close earlier than stated if we find the right person.
#Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
INDLOW
Who we are
Were part ofHoneycomb Group a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure connected and confident.
Homelessness isnt a choice. It can happen to anyone.
Concrete is a local charity support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach Concrete helps those without a plan without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Why choose us
No matter what brand youre working with across the Honeycomb Group you can trust us to look after you. Creating a happy home doesnt just apply to our customers it applies to our staff too. Thats why we offer:
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race ethnicity age gender sexual orientation disability or belief.
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Employment Type
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