Reservations Agent
Reservations Agent
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Job Description
ALL about the role:
Often the first point of guest contact your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:
- Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry conversion of the business assisting with organization of the group through to ensuring successful on-site coordination of the group
- Maintain fluency with the Accor Live Limitless Loyalty Program
- Oversee accuracy of room blocks reservations and rate codes
- Process all reservation requests changes and cancellations with different channels
- Identify guest reservation needs and determine appropriate room type
- Explain guarantee special rate and cancellation policies to callers
- Accommodate and document special requests
- Follow sales techniques to maximize revenue
- Respond to any challenges found for accommodating rooming requests
- Set-up proper billing accounts according to Finance policies
- Troubleshoot and resolve guest issues or escalate/refer to appropriate department
Qualifications :
ALL about you:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Experience with Groups is advantageous
- Service oriented with an eye for detail
- Confident & articulate communication relationship & networking skills
- Time management skills with the ability to multitask
- Entrepreneurial spirit with drive ambition & high level of energy
- Passion for hospitality
- Experience in the Hotel Industry
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
Immediate access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
