Trainer, Patient Support Services (Per Diem)
Trainer, Patient Support Services (Per Diem)
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Job Description
Trainer Patient Support Services (Per Diem)
This per diem Trainer role is aligned with IQVIAs Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center this project-based per diem Trainer role for Patient Support Services you will be primarily responsible for the delivery of training with content development as appropriate based upon project assignments for the following roles on an as needed basis determined by project needs:
Care Managers (responsible for contacting insurance companies to obtain correct eligibility information perform benefit investigations copay assistance and check prior authorization and/ or appeal status)
Pharmacy Support (responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected)
With limited guidance this role will provide expertise to support general and program specific training initiatives as assigned. The Trainer needs to demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.
Patient Support Services Training - Responsibilities
Responsible for the delivery of compliant role and program specific training as well as foundational and advanced customer engagement skills training. May also include content development as appropriate based upon project assignments
Function as a subject matter expert for patient support services and deliver on all aspects of training (home study live and virtual) programs leveraging adult leaning principles in a compliant manner. Responsibilities include but not limited to the following: agenda creation and revisions new hire on-boarding training communications compilation/creation of primary slide decks and systems training user guides coordination of presenters for live and virtual training events development of workshops and on-going refresh/reinforcement training activities
Consults and collaborates with Patient Support Services Leadership Regulatory and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness
Required Qualifications
Bachelors degree from an accredited College/University or equivalent experience required
2-years or more experience in training and education in the pharmaceutical or medical device industry or equivalent experience required
Experience in pharmacy operations/claims processing or equivalent experience required
Experience managing benefit investigation and coverage eligibility along with completing prior authorizations required
Call Center experience required
The ability to collaborate effectively with internal partners to identify commonalities use resources and achieve goals
Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
A strong understanding of technological resources; examples include Outlook Word PowerPoint and Excel
Must have a private workspace free of distraction to adhere to HIPAAcompliance/guidelines. Workspace must include internet plug-in accessibility.
Preferred Qualifications
Medical Billing and Coding Certification preferred
Field Reimbursement experience preferred
Job Requirements
Ability to collaborate effectively with cross-functional partners in a matrix team environment
Excellent interpersonal project management and organizational skills
Strong foundation in virtual engagement platforms (e.g. MS Teams)
Excellent presentation/facilitation skills (virtual and live)
Excellent coaching and counseling skills (virtual and live live)
Excellent problem solving and critical thinking skills
Initiative-taking and positive approach to providing solutions
Ability to operate independently and to make informed decisions
Excellent verbal and written communication skills
Strong attention to detail
High degree of discretion and confidentiality
Ability to establish and maintain effective working relationships with co-workers managers and clients
Ability to stand for long periods of time bend kneeling and some lifting of equipment may be required of up to 50 pounds
Ability to travel: 20%
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $40 - $45 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Employment Type
Part-Time
