Front Desk Receptionist - Medical Office

MEDICAL OFFICE - FRONT DESK RECEPTIONIST

Adagio Health Inc is looking to hire (1) one full-time Medical Office Front Desk Receptionist for the New Castle PA office.

A DAY IN THE LIFE OF A MEDICAL OFFICE FRONT DESK RECEPTIONIST

As the welcoming face of Adagio Healths clinical office the Front Desk Receptionist ensures every client and visitor feels valued from the moment they arrive. Your day revolves around creating a positive first impression through warm greetings efficient service and attentive support. Tasks may include managing a steady flow of phone calls scheduling appointments with precision assisting clients with check-in and payment processes and keeping the reception area tidy and inviting. Youll collaborate closely with clinical and administrative teams to maintain seamless operations while addressing inquiries with professionalism and empathy.

Essential Duties and Responsibilities:

• Greet and welcome clients and visitors in a friendly and professional manner
• Answer incoming calls direct inquiries and take messages
• Schedule and confirm appointments verify insurance information and collect co-payments
• Schedule outside referrals/diagnostic appointments
• Maintain accurate and up-to-date client records both electronically and in paper format
• Ensure the reception area is clean organized and well-stocked with supplies
• Assist with administrative tasks such as filing/scanning data entry transfer/obtaining of medical records and photocopying
• Complete patient check-out ensuring that billing has been completed according to the fee ticket
• Print specimen labels/shipping labels
• Maintain confidentiality of patient information in accordance with HIPAA regulations

VETERANS ENCOURAGED TO APPLY
United States military veterans possess a wealth of experience that translates seamlessly into this role. Your service in positions such as Administrative Specialist Personnel Services Coordinator Logistics Clerk Command Post Operator or Unit Administrative Manager equips you with skills critical to front desk success including:

• Organizational excellence (e.g. managing records coordinating schedules or maintaining operational readiness).

• Clear communication and professionalism (honed through interactions with personnel leadership or the public).

• Adaptability under pressure (experience in dynamic environments requiring quick problem-solving).

• Confidentiality and protocol adherence (vital in handling sensitive information).

If your background includes administrative support customer-facing roles or resource coordination-whether in an office medical facility or field setting-we value your disciplined approach and dedication to service. Highlight how your military training in teamwork efficiency and attention to detail prepares you to uphold our standards of care and operational excellence.

Adagio Health proudly recognizes the leadership reliability and commitment to service that veterans bring to our team.

QUALIFICATIONS FOR A MEDICAL OFFICE - FRONT DESK RECEPTIONIST

• High school diploma or equivalent.
• Minimum of 1-2 years previous experience in a customer service or medical office reception role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in basic computer programs (Microsoft Office scheduling software)
• Ability to multitask and work independently in a fast-paced environment.
• Bilingual (English/Spanish) a plus.

WHAT MAKES ADAGIO HEALTH A GREAT PLACE TO WORK

Adagio Health offers daylight hours with no nights weekends or holidays. We offer affordable healthcare and insurance coverage a 403(b)-retirement plan with immediate vesting in Adagios contribution and professional development reimbursement.

ABOUT ADAGIO HEALTH INC.

For over 50 years Adagio Health (AH) has provided health wellness & nutrition services in Pennsylvania (PA). Today the organization serves approximately 100000 patients & clients annually. While womens health is a primary focus for the organization reproductive health breast & cervical cancer screening & preventive health services are also offered to men teens members of the LGBTQ community & anyone in need of care in a welcoming confidential setting. AH operates 9 medical offices in western PA that also address social determinants of health such as food insecurity behavioral health & care navigation; manages the Women Infants & Children (WIC) program in 5 PA counties; promotes tobacco/vaping prevention & cessation; oversees breast & cervical cancer screening & treatment programs across PA; & empowers local communities to address nutritional reproductive & behavioral health; positive relationship building; & life skills through an array of clinical & education programs.

READY TO JOIN OUR NONPROFIT COMMUNITY HEALTH TEAM

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job with our nonprofit community health organization please complete a full application on our company website using the link: Health strives to create a culture where every employee feels respected and included. We believe teams with diverse backgrounds experiences and perspectives create better outcomes. We want every employee regardless of their role in the organization to have a sense of pride and belonging and a shared commitment to excellence. We make employment decisions based on job related criteria regardless of age sex race gender identity or expression color national origin sexual orientation or any other non-work-related criteria. EEO/M/F/D/V employer.