VP, Client Service Team Lead-Transaction Banking

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Job Summary:

VP and Team Lead of Client Service Reporting to the Head of GCIB Client Delivery -Transaction Banking for the Americas. The Team Lead of Client Service will be responsible for a team servicing clients in the GCIB Transaction Banking book of business in the Americas with a focus on the SGMM segment. This role is client centric servicing focusing on client engagement client retention accuracy and efficiency. This role will have a player/coach capacity that will include an assigned portfolio and expectations to assist with phone and case coverage.

Major Responsibilities:

• Manage a client service team supporting the day-to-day banking activities and Cash Management products for Transaction Banking Clients to ensure excellent client experience. Ensure timely resolution of client requests including tracking and reporting.
• Utilizing performance metrics to ensure quality meets or exceeds client expectations within established Service Levels.
• Support a portfolio of dedicated clients
• Main point of contact and escalation point for SGMM segment
• Responsible for carrying out departmental/ divisional projects and strategic initiatives
• Coach counsel and develop staff i.e. hiring and training staff; prepare and conduct performance appraisals.
• Manage teams adherence to policies and procedures.
• Effectively manage teams key performance indicators.
• Maintain a high level of employee engagement assisting with escalations and staff training.
• Be compliant with all bank policies and regulations.
• Ensure that staff efforts are integrated and aligned with TB market objectives product development and management client experience activities and objectives.
• Continued team and self-development to strengthen knowledge in treasury management strategies treasury management product features and benefits and technical developments.
• Actively ensure compliance with the Banks Business Standards of Conduct and all Patriot Act CIP Anti-Money
• Laundering Bank Secrecy Act information security and suspicious activity reporting requirements and other regulatory and compliance policies and procedures. Actively participate in any required training and certifications.

Additional Information:

Qualifications:

• Undergraduate degree required.
• 6-8 years experience in Treasury Services including significant change management responsibilities within a financial institution.
• 6-8 years of supervisory experience
• The ability to execute both strategic and tactical efforts related to the development and management of client delivery services processes andenhancements.
• Proven experience operating in a complex dynamic payments or treasury service-related environment ideally within a bank or major financial technology firm.
• Knowledge of the Treasury Services/Transaction Banking industry.
• Knowledge of delivering Transaction Banking services to Asian corporate clients is preferred.
• Demonstrated experience in managing projects across functional areas
• Exceptional quantitative and strategic thinking skills
• Excellent client skills and a solid understanding of business and financial markets
• Strong leadership skills excellent communication skills both oral and written and an ability to interact with all levels of management
• Strong relationship management skills and ability to effectively manage and provide exceptional customer experiences for clients while working with regional leaders international transaction banking colleagues and other TBA functions within a matrixed framework
• Demonstrated superior leadership and management experiences with the ability to thrive in a dynamic team-oriented environment
• Proven ability to effectively: Hire retain and develop talented employeesExperience leading large processes and large teams spanning geographies
• Deep subject matter expertise in KYC process associated with Foreign Correspondent Banking Business Funds Corporates KYC/BSA/AML and Financial Crimes
• Extensive working related knowledge and understanding of laws regulations and processes Ability to think critically under pressure and deliver sound judgment
• Strong leadership and effective communications both internally and externally with all levels including meaningful experience interfacing with bank regulators.
• Ability to communicate professionally and effectively (both written and oral) to all staff levels
• Critical thinking analytical and problem solving skills and attention to detail
• Ability to quickly establish rapport credibility trust and respect and be viewed as a team player.

The typical base pay range for this role is between $120K - $140K depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave and paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.

MUFG Benefits Summary