Senior Product Enablement Engineer
Senior Product Enablement Engineer
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Job Description
Your role
As a Senior Product Enablement Engineer at Kisi youll bridge the gap between our product teams and internal as well as external stakeholders. Youll own creation and maintenance of all product- and technical-documentation design and deliver training programs and serve as an internal subject-matter expertensuring colleagues customers and partners have the resources and knowledge to deploy integrate and leverage our platform successfully.
Your responsibilities
Documentation Creation & Maintenance
- Author clear comprehensive product guides API references release notes and knowledge-base articles.
- Translate complex technical concepts into user-friendly content in collaboration with Product Management and Engineering.
- Regularly audit and update documentation to reflect new features enhancements and best practices.
Technical Collateral
- Produce deep-dive whitepapers integration guides troubleshooting playbooks and SDK tutorials.
- Collaborate with Marketing on datasheets case studies and webinar materials packaging technical collateral effectively.
Product Training & Enablement
- Design and deliver both instructor-led and on-demand training sessions for customers partners and internal teams.
- Develop engaging training assets: slide decks demo scripts hands-on labs video tutorials and quizzes.
- Measure training effectiveness through assessments and feedback iterating to improve content and delivery.
Internal Subject-Matter Expert
- Serve as go-to resource for pre- and post-sales teams on technical questions PoC support and escalations.
- Participate in cross-functional initiatives (product launches beta programs customer workshops) to ensure technical readiness.
Continuous Improvement
- Gather feedback from customers support tickets and sales interactions to identify documentation gaps and training needs.
- Propose and drive process improvements to streamline content workflows and increase self-service adoption.
Your qualifications
Education & Experience
- Bachelors degree in Computer Science Engineering Technical Communication or related field.
- 3 years in technical documentation product enablement or solution engineering rolespreferably in SaaS or enterprise software.
Technical Skills
- Hands-on with JavaScript and Reactauthor and maintain custom JSX components in our Docusaurus-powered docs.
- Proficient with Markdown Git & GitHub workflows (PR reviews branching strategies).
- Comfortable extending and theming Docusaurus troubleshooting build pipelines and custom plugins.
- Familiarity with RESTful APIs JSON/XML OAuth and SDK integration workflows.
- Optional (or learn on the job/with ChatGPT): Rudimentary understanding of electronics (circuits wiring power requirements) to accurately document hardware interactions.
- Ability to read and understand code samples in JavaScript Python or Java.
Communication & Training
- Outstanding written and verbal communication skills with a knack for simplifying complex topics.
- Proven experience designing and delivering technical training to diverse audiences.
Soft Skills
- Strong attention to detail and organizational skills. Our documentation portal must be rigorously well-organized and easy to navigate.
- Self-starter attitude with the ability to prioritize multiple projects in a fast-paced environment.
- Collaborative mindsetcomfortable working with engineers product managers marketers and customer-facing teams.
Your process with us
Application > CV screening > Intro call (lets get to know each other!) > Recruitment task > Technical Interview > Culture Interview > Offer.
After successful interviews and the job offer is signed we will conduct a background check.
Required Experience:
Senior IC
Employment Type
Full-Time
