Agent, In House Marketing Call Center
Agent, In House Marketing Call Center
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Salary Not Disclosed
1 Vacancy
Job Description
We Put the World on Vacation
Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.- Conduct dailyconfirmation callsandsave tourseach morning if/when needed.
- Work in thechase roomfrom start of shift until 12:00 PM daily.
- Transition to thelobbyfrom 12:00 PM until the end of scheduled shift to see and book arrivals in rotation.
- Focus onassignedP1 arrival pre-call bookingsbookingparking pass and misses off the chase list andon-site lobby bookings.
- Follow up withpre-assigned P1 ownersas designated by management.
- Meet or exceedconversion expectationsas determined by weekly performance metrics.
- Support a positive guest experience while maximizing show rates and tour attendance.
- Monday to Friday (No weekends)
- Daily shift hours will vary between:
- 8:30 AM 4:30 PM
- 9:00 AM 5:00 PM
- 10:00 AM 6:00 PM (if/when needed)
- Hours are subject to change based on business needs
- Per-tour payout minus gift costs
- Incentives based onconversion and performance
- Eligible for companysholiday and vacation policy(same as in-house marketing team)
- Salary target: $64000 annually.
- Excellent phone communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Flexibility to adapt to changing business needs
- Experience in customer service or call center preferred
- Team player
- Sales or marketing background a plus
How Youll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
