Desktop Support Technician
Desktop Support Technician
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1 Vacancy
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits let us help you get started!
Click Apply now or you may call: / email: Pragy Sharma () for faster processing!
Job Description
IT Technician with advanced Microsoft Setup and HP Hardware skills. Needed to execute day-to-day operational aspects of the PC Lifecycle Service in Alpharetta GA. This position is 100% on-site. Expected Service Hours are 8 am to 5 pm Monday to Friday.
Duties
- Technical work as Windows 11 installation technician for
- New PC setup (Windows 11 M365 MS MFA Data Transfer additional software installation)
- Recovery of returned PCs (cleaning minor repairs asset management)
- Inventory management of returned PCs and newly ordered PCs
- Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
- End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
- User interaction during PC setup / redeployment / retirement
Requirements
- 3 years of active experience with Windows PC Setups software installation PC troubleshooting
- Expert in Windows 11
- Expert in M365
- Expert in Microsoft Azure environment incl. Company Portal software distribution
- Familiarity with Microsoft Azure Multi-Factor authentication
- Familiarity with ServiceNow as order and incident management solution
- Familiarity with HP Windows PC Hardware
- Familiarity with UPS shipping process
- Customer oriented with good communication skills
- Must show attention to detail and reliability
*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.
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Required Experience:
IC
Employment Type
Full-Time
