Customer Success Operations Analyst

Are you passionate about optimizing systems and enabling customer success through technology and process improvements Do you learn quickly and want to help make a difference in the healthcare industry Would you like to use your skills in a collaborative and fast-paced work environment

If so this may be the perfect role for you! Please review the details below and click Apply today if this role excites you as a potentially amazing fit!

Position Purpose:

The Customer Success Operations Analyst plays a critical role in managing and optimizing the tools and technologies that enable the Customer Success team to deliver exceptional results. This role is responsible for supporting the tech stack ensuring data accuracy and driving efficiencies through system configurations and integrations. It is ideal for a professional with a strong technical background attention to detail and a passion for improving operational processes.

Responsibilities & Essential Functions:

• Administers and maintains Customer Success tools and systems such as Customer Success Platform LMS etc.
• Configures workflows automation and integrations to streamline processes and enhance tool functionality.
• Partners with IT and vendors to troubleshoot and resolve system issues ensuring uptime and reliability.
• Ensures the accuracy and consistency of customer data across systems through regular audits and maintenance.
• Supports data migration cleansing and validation initiatives as new tools or updates are implemented.
• Builds and maintains dashboards and reports to provide insights into key Customer Success metrics including NRR customer health and churn.
• Identifies opportunities to improve system usage and streamline workflows within the Customer Success team.
• Documents system configurations and processes providing clear guidance for end-users and team members.
• Acts as the primary point of contact for system enhancements coordinating with cross-functional teams to prioritize needs.
• Collaborates with Sales Marketing and Product teams to ensure seamless integration of Customer Success tools and data.
• Partners with Customer Success leadership to align system configurations with engagement models and business objectives.
• Works closely with enablement and operations teams to train end-users on tools and system updates.
• Assists in the evaluation and implementation of new tools or technology enhancements to support Customer Success initiatives.
• Leads small to mid-sized projects focused on improving system performance or operational efficiency.

Competencies & Work Style:

• Business Analytics
• Business Requirement Gathering
• ERP Management
• Functional Testing
• Process Analysis
• Process Improvement
• Process Mapping
• Project Delivery
• Requirements Analysis
• Software Configuration
• Software Requirements Specification
• Solution Delivery
• System Documentation
• Process Documentation
• ERP Systems
• General Data Analysis Software

Supervisory Requirements

• None

Education & Experience:

• Bachelors degree in Business Information Systems Analytics or equivalent work experience.
• 2-4 years of experience in an operations systems or analytics role is required. Preferably in Customer Success or Revenue Operations focus.
• Experience in SaaS or subscription-based business models is preferred.
• Hands-on experience with Customer Success platforms such as Gainsight or ChurnZero and CRM tools like Dynamics or Salesforce.
• Strong analytical skills with experience in Excel and/or data visualization tools such as Tableau or Power BI.
• Basic knowledge of SQL or other data querying tools is a plus.
• Demonstrates excellent problem-solving skills with a detail-oriented and organized approach.
• Possesses strong communication skills with the ability to explain technical concepts to non-technical audiences.

Work Environment & Physical Demands:

• This position is full-time.
• Must be able to sit for much of the workday with periodic walking and/or standing.
• Must be able to work in an office environment.
• No travel is required for this role.

Compensation & Benefits

• Base Salary Range: $64000 - $76000 per year
• Bonus/Commission Eligibility: Yes bonus eligible for non-sales roles.
• Benefits Offered:
  • AvaSure sponsored Medical Dental & Vision
  • Safe Harbor 401K with Employer Matching up to 4%
  • HSA Employer Contributions Employer Paid Life Short-term and Long-term Disability and AD&D Insurance Plans
  • Flexible Time Off Plan & Paid Holidays
  • Parental Leave
  • Generous Tuition & Continuing Education Reimbursement available
  • Employee Referral Bonus

FLSA Classification: Exempt

Location: United States Remote

Why AvaSure

As the pioneer and expert in inpatient telehealth AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events and by optimizing workforce efficiencies for the nations top health systems AvaSure has consistently lowered the cost of care while providing safer more efficient healthcare for everyone.

Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.

Required Experience:

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