We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979 KEH has become the largest curated market forfield-tested expert-graded photo and video equipment in the KEH Camera were passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera Leadership & Store Operations - Partner with the Store Manager to lead all aspects of day-to-day store operations including sales performance staffing and workflow management.
- Serve as Manager on Duty (MOD) regularly providing direction support and decision-making authority to the team.
- Open and close the store according to company procedures including cash reconciliation security and end-of-day reporting.
- Support hiring scheduling and performance management activities in collaboration with the Store Manager.
- Monitor and maintain store appearance merchandising and organization to align with KEH brand standards.
- Assist in implementing strategic initiatives and meeting KPIs related to sales service and efficiency.
Customer Experience & Sales Leadership - Lead by example in delivering a best-in-class customer experience through expert product knowledge active listening and personalized recommendations.
- Handle complex customer service issues buy/sell/trade transactions and escalations with professionalism and authority.
- Drive customer loyalty by promoting KEHs value proposition and building long-term relationships with enthusiasts and professionals alike.
- Support the achievement of sales targets and contribute to strategies that improve conversion average transaction value and customer retention.
Team Development & Communication - Supervise coach and mentor retail associates to ensure high levels of performance engagement and accountability.
- Support onboarding training and continuous development of team members with a focus on operational excellence and customer satisfaction.
- Clearly communicate daily goals operational updates and performance expectations to the team.
- Foster a culture of teamwork respect and shared ownership of store success.
Inventory Compliance & Loss Prevention - Oversee inventory management processes including receiving cycle counts and shrink prevention.
- Ensure compliance with all company policies and procedures including cash handling and security protocols.
- Identify and report inventory discrepancies and operational concerns promptly.
- Promote adherence to health safety and loss prevention standards across all store activities.
Skills Needed to be Successful: - 3-5 years of retail experience including at least 1-2 years in a leadership or assistant management role.
- Proven ability to lead and inspire a team in a fast-paced retail environment.
- Strong problem-solving and decision-making skills with the ability to manage competing priorities.
- Excellent communication interpersonal and conflict resolution skills.
- Passion for photography or familiarity with camera gear is strongly preferred.
- Comfortable handling high-value merchandise and executing operational procedures with precision.
- Able to lift up to 25 lbs and stand for extended periods.
- Availability to work weekends and holidays as needed.
Language Skills: - Ability to read analyze and interpret business documents technical materials and company policies.
- Capable of writing clear reports professional correspondence and procedural documentation.
- Confident in delivering information and presenting to staff leadership and customers.
Mathematical Skills: - Proficient in calculating sales figures discounts and performance metrics.
- Ability to assist in budget planning and merchandising strategies.
- Basic knowledge of applied statistics core machine learning concepts and AI principles is a plus (especially for data-driven retail analysis and planning).
Work Hard Play Hard: Enjoy a hard-working and fast-paced environment where your work is celebrated and where you can commit your energy and efforts alongside like-minded individuals who are focused on building and growing a great company and winning. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle or feel objects tools or controls and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The noise level in the work environment is usually moderate. Benefits: - Comprehensive medical dental and vision plans
- HAS and FSA Accounts
- Short and long-term disability
- Company provided life insurance
- 401(k) and company match
- Paid vacation sick days and holiday
- Options for Pet Insurance and Legal Services
- Discounts of camera gear
Equal Opportunity Employer: KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal state or local law. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law based on race color religion sex age sexual orientation gender identity and/or expression national origin veteran status or disability in relation to our recruiting hiring and promoting practices. The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned and requirements may vary from time to time. Professional business references and a background screening will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability you may contact .KEH Camera is not currently accepting resumes from agencies for this position. If you are a recruiter search firm or employment agency you will not be compensated in any way for your referral of a candidate even if KEH Camera hires the candidate.
| Required Experience:
Manager