Coordinateur(trice) service après-vente/F. S. Coordinator
Coordinateur(trice) service après-vente/F. S. Coordinator
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Job Description
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Rejoignez Tarkett Sports - Un leader mondial de la construction et du revtement sportif
Nous sommes la recherche dune personne trs organise centre sur le client et passionne par la coordination des services sur le terrain. Le coordonnateur(trice) du service aprs-vente (terrains sportifs) travaillera partir de notre bureau de Montral (hybrid) pour FieldTurf. FieldTurf est une entreprise de Tarkett Sports la marque la plus fiable de lindustrie en ce qui concerne les terrains de sport en gazon artificiel. FieldTurf est un leader mondial dans le domaine du gazon artificiel avec plus de 25 000 installations dans le monde. Tarkett Sports est un leader mondial dans le domaine de la construction et du revtement de terrains de sport. Il propose une conception architecturale des services de construction complets et un portefeuille complet de solutions de revtement sportif de pointe.
Sous la responsabilit du chef dquipe du service extrieur ce poste offre une opportunit passionnante de jouer un rle cl dans la gestion des demandes de maintenance et dassurer une exprience de service sans faille pour nos clients.
Si vous tes la recherche dune opportunit davoir un impact durable et de faire voluer votre carrire au sein dun leader de lindustrie cest votre chance !
Ce que vous ferez:
Grer les demandes de maintenance des clients et coordonner les activits de service aprs-vente.
Planifier les visites de service sur le terrain rdiger des rapports et tenir jour les dossiers de service.
Ngocier les tarifs de service et grer les bons de commande et dintervention associs.
Collaborer avec les quipes internes et les clients externes pour assurer une prestation de service fluide.
Identifier et attnuer les risques lis aux services.
Rpondre rapidement aux demandes et clturer les dossiers de service dans les dlais impartis.
Maintenir des donnes prcises dans le CRM (Salesforce) et soutenir le dpartement de finance avec des rsolutions de la facturation.
Exprience et Formation souhaites:
Formation: Diplme dtudes postsecondaires (ou quivalent) ou au moins 2 ans dexprience dans un domaine connexe.
Gestion de la relation client : Solides comptences pour grer la relation client aprs-vente.
Comptences techniques : Matrise de la suite MS Office CRM Syspro et bonnes comptences informatiques.
Aptitudes mathmatiques : Capacit effectuer des calculs arithmtiques de base.
Comptences linguistiques : Capacit lire analyser et interprter de la documentation technique ; excellentes comptences en communication crite et orale. Capacit communiquer efficacement et collaborer avec les autres.
Raisonnement : Solides comptences en rsolution de problmes avec la capacit dinterprter des instructions varies.
Comptences personnelles : Capacit voluer dans des environnements dynamiques prendre des dcisions rapides efficaces et conomiques et crer des opportunits sous pression de manire organise.
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Join Tarkett Sports A World Leader in Sports Construction & Surfacing
We are seeking a highly organized and customer centric individual with a passion for coordinating field services. The Field Service Coordinator will be working hybrid from our Montreal office for FieldTurf. FieldTurf is a Tarkett Sports Company the most trusted brand in the industry when it comes to artificial turf sports field. FieldTurf is a world leader in artificial turf with over 25000 installations worldwide. Tarkett Sports is a world leader in sports construction and surfacing. Providing architectural design full-scope construction services and a comprehensive portfolio of industry-leading sports surfacing solutions.
Reporting to the Field Service Team Lead this position offers an exciting opportunity to play a key role in managing maintenance requests and ensuring a seamless service experience for our customers.
If youre looking for an opportunity to make a lasting impact and grow your career with an industry leader this is your chance! Our industry is sports construction and manufacturing so experience in those domains and a love of sports are always an asset.
What Youll Do:
Manage customer maintenance requests and coordinate post-sales service activities.
Schedule field service visits compile reports and maintain service records.
Handle service pricing negotiations and manage related purchase and job orders.
Collaborate with internal teams and external customers to ensure seamless service delivery.
Identify and mitigate service-related risks.
Ensure timely responses to inquiries and close out service cases within deadlines.
Maintain accurate data in CRM (Salesforce) and support finance with invoicing resolution.
Experience & Education desired:
Education: Associates degree (or equivalent) or minimum of 2 years of related experience.
Relationship Management: Strong skills to manage existing client relationship post sales.
Tech. skills: Proficient with MS Office Suite CRM Syspro and strong computer skills.
Mathematical Ability: Ability to perform basic arithmetic calculations.
Language Skills: Ability to read analyze and interpret technical documentation; excellent written and verbal communication skills. Effectively communicate and collaborate with others.
Reasoning Ability: Strong problem-solving skills with the ability to interpret varied instructions.
Skills: Thrives in fast-paced environments demonstrating the ability to make swift cost saving sound decisions and create opportunities under pressure in an organized fashion.
What We Offer
A commitment that Safety is #1
Competitive benefits pay and retirement plan options!
Career growth stability and flexible work arrangements.
Responsible Manufacturing Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12000 employees and 34 industrial sites. Offering a wide range of products including vinyl linoleum rubber carpet wood laminate artificial turf and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles fully aligned with its Tarkett Human-Conscious Design approach.
Tarkett is listed on Euronext (Compartment B ISIN FR000ticker: TKTT).
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
Required Experience:
IC
Employment Type
Full-Time
