Customer Engagement Manager, Provider
Customer Engagement Manager, Provider
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Salary Not Disclosed
1 Vacancy
Job Description
About Definitive Healthcare:
At Definitive Healthcare (NASDAQ: DH) were passionate about turning data analytics and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets opportunities and peoplepaving the way for smarter decisions and greater impact.
Were headquartered in Framingham Massachusetts but we have 3 office locations globally including locations in Sweden and India. Weve grown significantly since our founding in 2011 and have expanded our global client base to 2400.
Were also a great place to 2024 we brought home a number of awards including Built Ins 100 Best Places to Work in Boston a Stevie Bronze Award for Great Employers and we were recognized as a Great Place to Work in India.
We foster a collaborative inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection education and inclusion.
About the position:
As aCustomer Engagement Manager at Definitive Healthcare you will help Provider clients drive value from our healthcare analytics. Youll serve as a trusted technical partner during onboarding integration and expansion using your domain expertise to drive application of our data products and services to their real-world challenges. By aligning solutions with each customers specific business objectives operational workflows and analytics needs you empower organizations to activate high-impact use cases across network integrity (e.g. provider alignment service gap detection etc.) support targeted market growth (via service-line optimization site selection and more) strengthen strategic planning and drive operational maturity.
The ideal candidate combines strong client-facing experience with solid real-world data (RWD) and healthcare analytics. You thrive in a collaborative environment working closely with Sales Product and Analytics teams to deliver value retain accounts and drive high levels of customer success and continual renewals.
What youll do:
- Partner with Account Management to increase adoption and retention of Definitive Healthcares data products and services across provider customers by applying domain and technical knowledge to customer-specific challenges and workflows.
- Deliver well-scoped and documented business development strategy and marketing use casestranslating complex business needs into actionable insights via SQL data transformations and interactive Tableau dashboards.
- Lead onboarding by aligning stakeholders on strategic goals prioritized use cases and guiding implementation training and early-stage adoption. Applies healthcare domain knowledge to support customers in applying healthcare commercial intelligence to their business needs.
- Lead and share data-driven insights during quarterly business reviews and executive conversations by demonstrating measurable outcomes driven by product usage analytics and services.
- Create customer value roadmaps align solutions to customers business goals and identify opportunities for expansion. Monitor customer engagement data usage patterns and health scores to surface and address early signs of risk.
- Manage the delivery of advanced analytics data integration or other services projects ensuring alignment on timelines scope and intended business outcomes. Work cross-functionally with Product Sales and Marketing to relay client feedback and contribute to go-to-market and enablement efforts.
- Contribute to internal knowledge building by creating internal collateral and reusable assets.
What Youll Need:
- 3 years in a client-facing role as a CSM Customer Service Representative or Account Manager servicing provider customers
- 2 years experience working with RWD/EMR/claims data preferably in a delivery of analysis capacity. Expertise in communicating with both technical and non-technical stakeholders by helping translate complex concepts into clear actionable recommendations
- Solid understanding of healthcare data (e.g. open/closed claims remittance EMR lab chargemaster SDOH KOLs) and coding standards (e.g. DRG ICD HCPCS/CPT NDC) and their application in driving business outcomes for provider organizations.
- Proficiency with analytics platforms (e.g. SQL Tableau) and exposure to modern cloud infrastructure (e.g. AWS Azure GCP).
- Background supporting provider success initiatives (e.g. valuebased care population health care transformation) with handson experience in digital transformation data analytics and/or healthcare consulting to health systems or physician organizations a strong plus
Why we love Definitive and why you will too!
- Industry leading products
- Work hard and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Definitive Cares our community service group gives all of us a chance to give back
- Competitive benefits package including great healthcare benefits and a 401(k) match
What our Employees are saying about us on Glassdoor:
Great Work atmosphere great work life balance excellent company to work for amazing top notch product incredible customer service lots of tools to help you succeed.
-Business Development Manager
Great team. Amazing growth. Employees are treated very well.
-Research Analyst
I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.
-Profile Analyst
If you dont fit all of these qualifications but believe youre still a great fit feel free to apply and tell us why in your cover letter.
If you are a California Colorado New York City or Washington resident and this role is a remote role you can receive additional information about the compensation and benefits for this role which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race color religion age gender gender identity sexual orientation or any other status. If youre interested in working in a fast growing exciting working environment we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @ email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications please reach out to to confirm your status in the application process.
Required Experience:
Manager
Employment Type
Full Time
