Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Service Manager Job Function:
Responsible for safe efficient and profitable operation of the Service Department. Advises and makes recommendations to the Store Manager/General Manager/Dealer with respects to the best interest of the Service Department. Responsible for Service Department Customer Satisfaction. Negotiates customer complaints to a satisfactory conclusion.
- Provide the leadership role regarding recruitment screening and hiring of service personnel.
- Maintain good communications with Service Writer and other store Service Managers.
- Maintain all management reports necessary to audit the performance of department and individual employees.
- Oversee a priority system for scheduling all service work both customer and internal.
- Ensure that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturers requirements in a timely manner.
- Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
- Make recommendations regarding the upkeep of Service resources including Buildings Service vehicles grounds and oversee the maintenance of the fleet in a manner to provide a profitable operation.
- Coordinate department training program.
- Assist in the development and administration of service-related customer clinics.
- Assist with marketing and service promotions.
- Always conduct self so as to present a professional image of the dealership.
- Maintain quotes and service pricing guides. Generate new guides as needed or required. Calculate quotes for customers as needed.
- Provide follow-up to customers after completion of repairs or service.
- Regular and timely communications with Service Clerk on work orders.
- Perform other functions or duties as directed by management in line with the objectives of the dealership.
- Maintaining the dealership incentive program.
- Proactively works with other employees and Departments to give the customer a positive experience in ways that promote respect and teamwork.
- Understands and follows the company core values and mission when working with customers other departments and with all stakeholder group.
- Provide backup support for shop foremans primary duties.
- All other duties assigned by Management.
Annual
- Assist with developing and following an annual service budget to provide realistic attainable and measurable service profit goals compatible with overall Dealership financial and operational objectives.
Monthly
- Monitor key departmental metrics to assure achievement of departmental goals.
- Prepares Service Technician efficiency reports.
Weekly
- Develop and maintain service labor allowance and rework log.
- Visit customers to promote service and parts sales.
Daily
- Continual maintenance of work orders to ensure timely completion of customer billing. Open and maintain new work orders as needed
- Monitor customer profiles for current and accurate data provided on work orders.
- Issue purchase orders for all outside vendor purchases. Post invoices to proper work order.
- Monitor and review employee time tracker reports. Resolve any discrepancies in a timely manner.
- Communicate consistently with parts and sales departments to ensure all service related issues are handled in a timely manner.
- Assist technicians as needed in the diagnosis of machine problems and provide instruction as required.
- Monitor work areas to ensure safety cleanliness and organization.
- Communicate service issues to technicians.
Skills & Qualifications:
- 5 years work related experience
- Previous supervisory or management experience
- Repair shop environment experience preferred
- Agricultural equipment knowledge preferred
- Ability to write and work on routine reports and correspondence
- Ability to speak effectively one on one or before groups of customers or employees of the organization
- Ability to interpret department financial statements
- Ability to negotiate customer complaints to a satisfactory resolution
- Ability to define problems collects data establish facts and draw valid conclusions
- Computer skills
- Strong organizational skills
Required Experience:
Manager
Employment Type
Full-Time
