Inside Sales Customer Service
Inside Sales Customer Service
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Job Description
Customer Service Inside Sales .(This is NOT a retail position. This is an in office position and must have inside sales from a manufacturing or distribution company)
Hours: Mon Fri (7am 4pm)
Hourly Pay Rate: $18.00
Our Douglasville office is hiring for our client Dallas
Please send updated resume to and
ESSENTIAL FUNCTIONS:
Convert quotations to work orders from customer-signed acknowledgements contracts purchase orders or will calls. Create work order files and check order for correctness prior to filing. Communicate credit policies to customers and collect COD payments.
Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold. On hold customers cannot pick up material without bringing account current.
Submit all new orders revisions change orders and installations to manager for approval.
Inform production of any run-ins stock orders and time sensitive issues.
Check order acknowledgements to ensure product and pricing are correct.
Create returned goods authorizations and replacement orders as needed.
Familiarize oneself with all product literature shop drawings specifications color charts price books default pricing changes in policy and procedures shipping procedures and warning information.
Obtain customers names addresses and billing information product numbers and specifications of items to be purchased and enter this information on order forms.
Inform customers by mail telephone or email of order information such as unit prices shipping dates and any anticipated delays.
Receive and respond to customer complaints. Initiates any changes no charge or credit request to resolve customer complaint.
Verify customer and order information for correctness checking it against previously obtained information as necessary.
Check production lead time to determine availability of requested merchandise.
Review orders to insure completeness and accuracy of data in software system.
Attempt to sell additional merchandise or services to prospective or current customers.
Assist and fill in when supervisor/co-workers are out of office
Keeps work area clean and neat.
Other duties as assigned JOB SPECIFICATIONS:
High school diploma or GED.
Two to four years previous work-related skill knowledge or experience.
Intermediate computer skills required; Outlook.
Ability to communicate by telephone in a clear and professional manner required.
PHYSICAL DEMANDS:
Regularly required to sit stand and walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability status as disabled veteran marital status or any other legally- protected characteristic in accordance with applicable addition CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.
CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities
#INDGA03
Employment Type
Temp
