Senior Support Assistant for Student Affairs

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Louisiana State University invites applications for the position of Senior Support Assistant for Student Affairs. Reporting to the Chief of Staff in the central office for the Division of Student Affairs the Senior Support Assistant is responsible for managing senior administrators day-to-day calendar strategic project management and providing general administrative support. The Senior Support Assistant provides daily assistance to the Chief of Staff with project management and providing divisional support.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE

• Serves as confidential administrative assistant to the Vice President for Student Affairs.
• Manages the day-to-day calendars scheduling and administrative duties for senior level administrators including the Vice President for Student Affairs Associate Vice President & Dean of Students Assistant Vice President for Student Affairs and Chief of Staff.
• Assists the Chief of Staff with project management planning divisional events and providing divisional support.
• Serves as point of contact for divisional leadership and other senior level administrative professionals external to the division.

OPPORTUNITIES FOR LEADERSHIP

Enhance productivity management
The Senior Support Assistant will help create systems to facilitate productivity and efficiency for senior leadership. Managing workflow processes ensuring leaders have appropriate time to complete critical work and handling deadlines will require the Senior Support Assistant to be intentional and strategic helping leadership forecast future needs and prioritize tasks and meetings to maximize productivity.

Elevate key processes from good to great
The Senior Support Assistant will have the opportunity to examine and elevate Central Office systems that are already functional and reliable taking them from good to truly great. This will require identifying and redesigning administrative workflows for increased efficiency improving internal communication practices and introducing tools and practices that create long-term operational excellence and never resting on good enough.

Enhance customer service through elevating student employee training
Student employees play a vital role in the daily operations of the Central Office. We are in a position to set a new standard for customer excellence for everyone who visits our office. Now is the time to double down on expectations and implement new procedures. Therefore it is necessary to implement new ways of selecting and training student employees developing intentional onboarding processes for ensuring quality standards are met and improving student employee supervision and accountability.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE

Is a collegial team player who actively builds authentic and mutually-beneficial relationships who is able to answer the same question multiple times with a smile and who maintains a good attitude.

Has the ability to guide and manage executive leaders efficiently helping them to identify ways to maximize their effectiveness.

Is comfortable in a fast-paced work environment where responsibilities are consistent but the challenges faced are ever-changing.

Can adeptly help solve problems at the lowest level possible.

Maintains attention to detail is organized and learns to anticipate needs of others.

Can communicate effectively with a wide-range of constituents in-person and in writing.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES

Three priorities guide our work in the Division of Student Affairs. Foremost we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care relevance polish and attention to detail. We work to ensure every space place and staff-to-student interaction communicates a sense of home to students. Finally we design programs services events and experiences with everyone in mind.

RESPONSIBILITIES

Administrative Support (75%)

Manages the day-to-day calendars scheduling and administrative duties for four senior level administrators including the Vice President for Student Affairs Associate Vice President & Dean of Students Assistant Vice President for Student Affairs and Chief of Staff. This includes: project management coordinating travel procurement and preparing and processing paperwork related to travel events p-card requisitions invoices Foundation check requests and deposits. Serves as the confidential administrative assistant to the Vice President for Student Affairs. Manages annual performance evaluations and planning sessions for all direct reports to senior leadership. Assists the Chief of Staff daily with project management and providing divisional support. Manages project workflow processes for the completion of time-sensitive work performed by divisional leadership. Oversees office contact with visitors students and staff including directing callers and visitors to appropriate staff/resources and ensuring front desk coverage during University business hours. Reviews correspondence/telephone calls related to urgent/confidential matters and determines appropriate action to be taken. Manages the Division of Student Affairs email address and listserv and sends out divisional emails when requested. Supervises trains and oversees all functions regarding student employees. Serves as asset custodian for the Student Affairs Central Office. Organizes Division of Student Affairs events and searches.

Event Planning (15%)
Assists planning all divisional events including scheduling planning processing paperwork and payments and leading day of arrangements.

Quality Control (5%)

Ensures every aspect of work product including administrative tasks implementation and every communication on behalf of the Division of Student Affairs exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services events programs and experiences in department for continuous improvement every academic year.

Other Duties as Assigned (5%)

Other duties as assigned by the Chief of Staff Vice President for Student Affairs AVP/Dean of Students or AVP for Student Affairs. This includes but is not limited to: efforts that support broad division/institution goals including at least 40 hours per year spent helping divisional initiatives such as Move-In Day Welcome Week Family Weekend Career Expo Disability Services Finals Testing other special projects etc. Works closely with the Operations Manager and Chief of Staff to ensure divisional priorities are at the forefront at all times.

MINIMUM QUALIFICATIONS

• Bachelors Degree from an accredited institution of higher education.
• LSU values skills experience and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply a degree is not required as long as the candidate meets the required years of experience specified in the job description.

DESIRED QUALIFICATIONS

• Experience managing senior level employees calendars project management or systems for meeting planning.
• One year of working in an office setting.

SPECIAL REQUIREMENTS/EXPECTATIONS

Ability and willingness to work some evening and weekend hours.

As with all LSU employees due to this position title and/or responsibilities this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional behavioral or mental health related matter they should be referred to the proper service within the Student Health situations where the student creates an impression that they are a danger to themselves or others the advisor should immediately contact the Care Team the Dean of Students or the appropriate law enforcement agency.

NOMINATIONS APPLICATIONS AND INQUIRIES

Please direct all nominations and inquiries for the position to Emily Hester Chief of Staff at Applications will be accepted online on the LSU Careers website. The review committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However to ensure the fullest consideration candidates are encouraged to have complete applications submitted by August 22 2025. Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names telephone numbers and e-mail addresses of at least three professional references. All applications nominations and inquiries will remain confidential. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

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Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health life dental and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State Universitys partner nextSource Workforce Solutions for Employer of Record Services including but not limited to employment benefits payroll and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

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LSU is an Equal Opportunity Employer.

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