Customer Service Representative II
Customer Service Representative II
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Salary Not Disclosed
1 Vacancy
Job Description
Remote - Customer Service RepresentativeII
Payrate: $17.50/hr.
Equipment Provided
Join the Conduent Customer Service Team
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinkingCome join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you:
Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.
Training Schedule: Monday-Friday 8am-4:30pm EST (4 weeks)
Shift Schedules: Monday-Friday 10am-7pm EST & Monday-Friday 11am-8pm EST
- $17.50 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided.
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package so youll be able to thrive both personally and professionally.
About the Role:
This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service.
- An ability to answer calls in a timely manner as they are automatically received through blended call queues.
- Provide a one-call resolution through asking pertinent questions to understand members concerns.
- Maintain up to date support knowledge through offered training
- Accurately document requests status changes complaints and grievances
- Provide clear complete accurate and objective information based on a full understanding of program requirements.
Those successful in this role:
- Possess proficient computer skills in computer programs such as Microsoft 365 AVAYA phone systems and other miscellaneous programs.
Requirements:
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience.
- Ability to pass a background check fingerprinting and credit check.
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to sit for long periods of time.
States that are Not Applicable for this position:
- AK CA HI MA IL MT NY
- Metro Areas: Minneapolis - MN
- Portland OR - Montgomery County MD - Seattle WA - Washington DC
- Puerto Rico
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour.
Required Experience:
Unclear Seniority
Employment Type
Hourly
